“Hi there!
I was surprised when you launched that promo with T-shirts for âŹ10 and hoodies for âŹ30, but that black-and-green hoodie really stuck with me, and curiosity won in the end. What can I say â the quality is worse than your usual. The T-shirt had several fabric defects, one of which even turned into a small hole. The hoodie had factory sticker left inside, and the fleece shed a bunch of âfluffy tracesâ on my hair after trying it on. On the other hand, considering such a low price and "made in" country, I guess itâs hard to complain.
So I hope this was a one-off campaign to attract attention and that you wonât lower the quality of your products going forward â better keep the usual prices. :)
While Iâm at it, hereâs some feedback â the grey Reign of Blood sweater I ordered before that is absolutely great. Comfortable, light, warm, looks fantastic. I enjoy wearing it a lot.
As for wishes â Iâd love to see more regular-fit models instead of oversized. And when it comes to T-shirts, models with a wider neckline and not such long sleeves. But I understand this might go against the brandâs style.
Anyway, thanks for being here and making such clothes. Wishing you success and a great day! :)”
“Can't fault SCA, products are great and true to size. However UPS need to work on their delivery as my order was left outside my front door on a busy road, anyone could've taken it, and of course UPS doesn't offer me an option for select a safe place for delivery because they don't have "UPS My Choice" in my area yet. It's no excuse.”
“Dir QualitĂ€t der Produkte ist echt top, ich liebe jeden einzelnen Pullover von Stay Cold den ich habe. Was leider eine Katastrophe ist, ist der Versand mit UPS. Die schaffen es jedes Mal irgend eine andere ScheiĂe zu bauen, so wie auch dieses mal, wo meine Bestellung trotz unterschriebener Abstellgenehmigung vor der TĂŒr stattdessen an irgend einen Kleine Laden im nirgendwo geliefert wurde der natĂŒrlich so unmögliche Ăffnungszeiten hat das man sich als BerufstĂ€tige Person nur einen Urlaubstag nehmen kann um das Paket zu holen. Deshalb 1 Stern Abzug.”
“The quality of product is great, very pricey expected better packaging for the price, on top of the custom fee an extra ÂŁ66 so no benefit from taking10% off in Black Friday really not worth the price”
Hey Lisa, thank you for your feedback.
We are glad you like the quality, but we are incredibly sorry that the overall costs and the packaging disappointed you :/
While we have no control over UK customs fees, we clearly failed to make the value and the unboxing experience feel worth the extra investment for you. We messed up if our Black Friday discount felt "eaten up" by these extra costs, and we take your comment about the packaging very seriously.
We have sent you a message to discuss your order and see how we can make this right for you.
Hey Claudine,
first of all, we are incredibly sorry. Youâre absolutely rightâ10 days is way too long :/
To be honest, we got hit with way more orders than expected during the Black Friday rush. We are only human, and despite our best efforts, we fell behind schedule. We messed up here and we sincerely apologize for making you wait.
We have prioritized your order, and it is being handed over to the courier as we speak. You should receive a tracking update shortly.
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