“I would rate higher, the hoodies are awesome. I got my boyfriend an XL for Christmas and myself a small. The hood on mine is so tight it feels like it’s choking me. If the hood was bigger it would be so perfect. Kinda bummed :(”
“I gave it to my son for Christmas. He said it is one of the best shirts he has ever had! He says no shirts he can get from the USA have the quality that this shirt has!”
Hey Jenny, thank you for reaching out, and I am truly sorry for the frustration. Waiting over a month without even a shipping notification—especially after contacting us multiple times—is definitely our fault.
It’s clear that your order got stuck in a loop in our system that we didn't catch fast enough. You did everything right by ordering early, and we failed to deliver on our side of the deal.
We just sent you an mail with some solutions, to fix everything as soon as possible!
“Fast 6 Wochen warten müssen auf meine Bestellung um dann am Ende 2 Ersatzprodukte wählen zu müssen, da es zum Überverkauf gekommen sei. Ich weiß nicht wieso man so riesige Black Friday Aktionen macht, wenn man weder Lagerbestände noch genügend Personal hat.
Ich habe 6 Versuche gestartet per E-Mail um den Support zu erreichen. Das ist komplett inakzeptabel. Ich musste sehr viel Druck machen über Instagram Kommentaren und Direktnachrichten an sowohl dem Unternehmen als auch den Gründer. Geholfen wurde mir erst als ich deutlich gemacht habe, dass ich nach dem Ablauf einer gesetzten Frist alles zu meinem Anwalt geben würde.
Ich kann keinem empfehlen hier zu bestellen. Es ist eine Katastrophe.”
Hey Pieter, danke für dieses extrem deutliche und ehrliche Feedback. Wir verstehen deinen Ärger absolut: 6 Wochen Wartezeit, Ersatzprodukte und ein Support, der erst auf massiven Druck reagiert – das ist zu 100% unser Fehler.
Wir müssen offen zugeben: Unser Black Friday Sale hat uns dieses Jahr überrollt. Das ist keine Entschuldigung, aber die Erklärung dafür, warum unsere Warenwirtschaft und der Support komplett in die Knie gegangen sind. Dass du erst mit rechtlichen Schritten drohen musstest, um gehört zu werden, schmerzt uns als Gründerteam sehr – das ist absolut nicht der Standard, den wir vorleben wollen.
Es freut uns, dass die Produkte nun endlich bei dir angekommen sind, aber wir wissen, dass der Weg dorthin eine Katastrophe war. Wir haben aus deinem Fall bereits Konsequenzen für unsere Logistik und das Team-Setup gezogen, damit so etwas nie wieder passiert.
“Superb quality and great service. I love the designs and the materials. Customer care is great they keep you informed of tracking till you have the items.
Highly recommend”
Hey Lisa, we already made a new order for you which finally made it to you! However, the fact that we had to send it twice and that you had to wait this long is still 100% our fault.
It’s honestly frustrating for us when the first attempt fails, as we want your experience with our brand to be smooth from day one. Thank you for your patience while we sorted this out.
Now that you finally have the gear, we really hope the quality and the fit make up for the delay. We put a lot of work into these pieces and want you to enjoy them to the fullest.
“The clothes look pretty good, but the quality isn’t consistent. One 350 GSM hoodie is noticeably thinner than another 350 GSM hoodie with exactly the same description.”
“I still do not recieve my order. So sad that I ordered the product a month ago :( i just recieve an automatic e-mail from ups that the company name is incorrect.”
Hey Bogár, thank you for reaching out, and I am honestly so sorry to hear this. Waiting a full month only to get a cold, automated email about a naming error is incredibly frustrating.
It looks like something went wrong when transferring your details to the shipping label. After waiting for so long, the last thing you should have to deal with is a technical error like this.
We already refunded you everything as we discussed via mail before!
“12/10, meine absolute Lieblingsbekleidungsmarke. Die Qualität ist 1a, die Preise sind fair, im Sale jedoch unschlagbar. Der Kundenservice ist ebenfalls einsame Spitze! :)”
“The clothes are of incredible quality. I have two hoodies and 4 t shirts so far and at 6ft2 and nearly 300lbs the xxxl fits so well. I'm about to go bankrupt ordering more clothes”
“It didn't come. When I chcecked UPS I saw that they never notied me, never even called when they arrived with my package. Then they apparently put my package into some random shop in a different town. The shop is apparently closed for december because of moving out of town, so I have no idea where my package actually is.”
Hey Ivana, thank you for the update, and honestly—this sounds like a complete nightmare. We are incredibly sorry that you have to deal with this runaround; this is 100% our responsibility for the courier partner failing you so badly.
It’s frustrating for us too when a package ends up in a closed shop in a different town. That is not the service we want for our community. You shouldn't have to play detective to find your clothes.
We are not going to make you wait for that shop to reopen or for UPS to find the mistake. We are taking over from here - we just sent you a mail with some ideas how we can solve this!
“First time ordering have to say the quality of the product and the sizing is spot on with being over 6ft tall. Will be ordering again soon in the future”
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