Hey Emily, danke für deine Nachricht. Dass du mit deiner Bestellung unzufrieden bist, ist für uns natürlich extrem schade zu hören!
Unser Ziel ist es, dass jeder Kunde unsere Pieces feiert. Da wir aus deinem Feedback noch nicht genau herauslesen können, wo der Schuh drückt: War es die Qualität, die Passform oder vielleicht die Lieferzeit?
Wir möchten das nicht einfach so stehen lassen und haben dir soeben nochmal eine Mail gesendet. Wir finden garantiert eine Lösung, damit du am Ende nicht mit einem schlechten Gefühl aus der Sache gehst!
“Love the shirt I ordered! Comfy, high quality and I never want to leave the house without it on, already ordered more stuff because the designs are awesome and the quality is top notch. Also git my order a day earlier than they said which was a bonus! 10/10 would Stay Cold again.”
“Good sizing and design, but pocket stitching was already coming out from initial opening. So corner is detached. Got on Black Friday deal so worth that amount. But for the actual pricing not worth it, due to stitching and material quality, it's quite thin.”
Hey James, I’m really sorry to hear that your hoodie arrived with a detached pocket. That’s definitely not the quality we stand for, and it sucks that the stitching was already coming apart right out of the bag.
I want to be clear: regardless of whether you got it on a Black Friday deal or paid full price, you should always receive a product that’s perfectly intact. A detached corner is a clear production flaw, and I apologize that our quality control missed that one. Regarding the material, we usually go for a specific heavy-weight feel, so if yours feels unusually thin, I’d really like to look into that as well.
We want you to have a piece you’re 100% hyped about. Please shoot us an email at support@staycoldapparel.com with your order number and a quick photo of the faulty stitching. We’ll make sure to get this sorted for you—whether that’s a replacement or a fair solution.
“Strong designs and good materials. Super fast shipping. The only complaint I have is that I live across the globe from the shop so I can not visit more! Love Stay Cold!!”
“Es hat einen Monat gedauert, bis meine Bestellung ankam. Es gab keine Updates von eurer Seite. Hätte ich nicht selbst per Mail nachgefragt, wäre ich einfach im Dunkeln geblieben.
Ich mag euren Shop wirklich, und werde auch weiterhin bestellen. Aber sowas ist verbesserungswürdig”
Hey Nicolle, thank you for your direct feedback. We are truly sorry to hear that both the quality and the colors didn't meet your expectations!
Our goal is for the colors in real life to pop just as much as they do in our photos. If the quality feels off to you, we clearly missed the mark on this one.
We’d love to understand the details so we can improve: Was the fabric not heavy enough, or do the colors look significantly different from the website? Please reach out to us with your order number and we will find an solution here. We don’t want you stuck with a product you don’t love!
English
