Hey Gilles, thanks a lot for the feedback! It’s awesome to hear that you’re feeling the style and the overall look of our gear. We put a lot of heart into our designs to make sure they stand out, so it means a lot to us.
We always aim for that 5-star experience for our community. Was there anything specific that kept this from being a perfect 5 for you, or anything we could do better next time?
Hey Jessy, thanks for taking the time to leave us feedback, though I’m really sorry to hear that the fit and material didn’t totally hit the mark for you. It’s cool that you dig the design, but we want you to love how it feels and fits too.
Regarding the lint/pilling inside: this can sometimes happen with brand new brushed cotton, but it usually stops after one or two washes. As for the fit—being short but very oversize—it sounds like you might have grabbed one of our "Boxy Fit" hoodies. These are designed to be shorter at the waist for a specific streetwear silhouette. I totally get that this can be a surprise if you were expecting a classic long cut.
We don't want you to be stuck with something you aren't 100% happy with. If you feel like there’s a genuine production defect with the material or sizing, please shoot us an email with your order number and a photo to support@staycoldapparel.com. We’ll take a look and see how we can help.
“Ich habe schon zum zweiten Mal hier bestellt. Die Pullover haben so eine gute Qualität! Die Abwicklung läuft auch hervorragend. Werde auf jeden Fall als Kunde zurĂĽckkehren.”
“Lovely shipping notice and also the delivery time was pretty quick. The product is beautiful. Has a very powerful sentens of new colored clothes and takes a couple of washes to get it out but elsewise very happy. Wish for mor male models in a heavyer body structure so its easier to kinda compare body. Also because its mostly the same 4 people wearing the different pieces of clothing. Thats all ❤️ Merry Christmas and Happy New Year ✨”
Hey Marco, danke für dein ehrliches, wenn auch hartes Feedback. Dass du mit der Qualität unzufrieden bist und das Gefühl hast, zu viel bezahlt zu haben, tut uns wirklich leid!
Unser Ziel ist es, Streetwear zu liefern, die jeden Cent wert ist. Wenn das bei dir nicht so angekommen ist, haben wir den Markenkern verfehlt. Qualität ist für uns das Wichtigste, daher trifft uns dieser Punkt besonders.
Wir möchten verstehen, was genau nicht gepasst hat (Stoff, Druck oder Schnitt?), um es bei der nächsten Produktion besser zu machen. Bitte melde dich kurz mit deiner Bestellnummer bei uns, damit wir eine Lösung finden, die dich doch noch zufriedenstellt.
“I’m very disappointed on the quality. The printing is thick and sticky, doesn’t look like the pictures you can’t really see the design well because it’s only a black print (I though it would have white like in the pictures since it gives some contrast and readability )Also the sizing is huge, I took XS as a girl wearing M size in women cloths and it was so huge it looked like a dress. I returned all my items even though return aren’t free but at this price I couldn’t accept such bad quality. I won’t buy again”
Hey Perrine, thank you for your honest feedback. We are truly sorry to hear that your order didn't meet your expectations, and we take full responsibility—this is 100% our fault.
We are only human, and it's clear we missed the mark here. Our goal is to provide high-quality streetwear, but if the print felt sticky and the contrast didn't match the photos, we clearly failed to deliver on that promise. We also understand the frustration with the sizing; while we go for an oversized fit, it should never feel like you're wearing a dress when you've already sized down.
We have received your return and already refunded you! Even though we couldn't win you over this time, we appreciate you giving us a chance.
“Very high quality clothing, price is on the expensive side but at least the product is good quality.
Definitely not fast fashion slop
Design is very cool as well.”
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