“I used to shop at their store in York, its so magical, and the family that run the place were always so nice to me! I moved away but still my favourite place to buy soft toys, very happy to continue supporting them as independent stores like this are a true gem.”
I'm sorry to hear that you had a frustrating experience with your delivery. We care about all of our toys and would normally take them out and make sure they're plushed up, happy and presentable before we ship them out but it would appear that this step was missed in your case. I'll have a word with the team to make sure we're giving every soft toy the time and affection they deserve before they're sent off to their new homes.
Thank you so much for taking the time to feed back to us. We sincerely appreciate your input as it helps us to grow and improve as a business.