“Had an issue with an item in my first order and customer service was prompt and helpful.
Agree with others that website/UX could be improved, but as this is a fairly new company I think it's fair to bear with them a while!
Clothes are amazing, love the brands, quality and the ability to try new things without buying.”
“So far I am very happy! Two deliveries in and I like everything I've received. Delivery and returns seem straightforward too. Working so far to give me the satisfaction of shopping without the unnecessary purchases!”
“Excellent customer service, fabulous products, fast delivery. Yes the website could be improved and size could be an issue if the brand is new to you. But really at this price, if you love a new wardrobe every month, go for it!”
“A fantastic concept with a huge wardrobe variety to choose, from workwear, casual, special occasion and anything in between! I love that I can choose a new look every month and am trying new styles that I wouldn't normally buy.
Very prompt customer service response and great communication to advise of product availability and shipping.”
“Delivery was on time and accurate, collected previous rentals at the same time too.
Love the chance to try new stuff and rent occasion wear when needed, but have had issues with sizing being incorrect/coming up too small which has meant I couldn’t use certain items.”
“Excellent service and choice of clothing. My order arrived quickly and I was so excited to see my Devout box. Love the simple sustainable packaging! Great quality of items, nearly half my order had new tags on them! One item was missing but as soon as I notified Devout Customer Service they acted immediately and the item was received the next day. Fabulous customer service!!”
“Great idea but needs some work. Website isn’t great, not intuitive enough and would help with more filters. Customer service not great - new customer and zero communication although I had emailed them twice - not sure I’ll stay on. Wold also expect more choice of brands for the price.”
Hello,
Thanks for your review.
I've just checked your support tickets and we've replied to both of them - it's worth checking your junk box in case they landed in there. We're always adding new features to the site, and you can currently filter through colour, size and fit, as well as by brand.
We're also always adding brands; you can toggle "Available Now" to see the whole range including those currently rented.
Please do feel free to get in touch through Live Chat if you're not receiving our replies :)
Many thanks
The Devout
“I like the Devout, it allows me to wear brands I can't really afford to buy and to try out styles I would never have looked at.
It did take me a few months to start to understand what sizes and brands were right for me and I usually have an item per box I don't really love once I put it on. Swapping items is a bit of a bother if things don't suit you and costs £10 to do, which is £25 of the monthly fee for 3 items. Additionally, there is not a huge selection and website is really not great! Not at all a good user experience. I recommend Devout do some UX research!”
Hello,
Thanks for your review.
We're working really hard to bring the cost of a mid-period swap down from £10. Unfortunately the costs of postage including the return of your swapped item continues to increase but we're always working to bring these costs down.
As for your experience with the website, we'd love to know more, so if you can spare a few moments to reach out to us with your specific difficulties, we can feed this back to the team!
Many thanks
The Devout
“Delivered really quick true to size but one shirt had a fabric ripped. Sent the feedback and costumer service was really good and offered to replace it.”
“The clothes were unfortunately faded and a little dirty. It's a bit disappointing cause I truly love the idea of persevering the planet in any way we can.”
Hi Naomi,
Sorry to hear that! Please do raise a support ticket and we'll get that rectified for you. In some instances, some items slip through our quality check process, but we'll be happy to replace items that aren't of the highest standard.
Many thanks,
The Devout
