“What a wonderful idea! My daughter introduced me and my first order has been terrific! All 5 items are clean, smart and much admired at my work place! And after this month I get 5 more! What’s not to like 👍”
“ordered my first box on 5th sep. it wasn’t delivered until 21st sep. I had a missing item so notified them and I still haven’t received a response (today is 28th sep). Out of the items I did receive 2 were not in a wearable state so required washing and ironing before I could wear. Safe to say I won’t be staying on as a customer although I love the idea of the company”
Hi Becca,
Thanks for your review. We have sent you several emails on this subject and are waiting to hear from you on these, one from the 7th September and another on 15th from your email to us. Some of our emails do end up in junk so if you could check these, that would be great.
If you can let us know which other items were not up to standard and we'd be happy to exchange these free of charge.
Many thanks,
The Devout
“I have found some lovely clothes on the site - some which I have gone on to buy however unfortunately there are always issues! Check the RRP before you buy - the majority of the time, it is cheaper to buy from the retailer itself (including the discount), there are always items missing. I have constantly had issues with the website and ordering. One point which was really frustrating - I ordered a dress (by email to Customer Services) in a 12, what was delivered was not a 12 and I was then told that the sizing of that brand was different - this is not reflected on the page for the dress or in the sizing guide - it says "true to size". I was offered a replacement, at a fee of £10. This was the final straw before cancelling. It's a brilliant idea, but the execution still needs some work.”
Hi there,
Many thanks for your review. Firstly on the subject of purchasing items, we don't discount purely to clear stock as in traditional retail as this would go against our mission as a business.
Sizing does differ between brands, particularly within European brands. If you're unsure, you can always live chat or email us for clarification.
We're really sorry you had some difficulties with us, but we'd be delighted to help where we can. We'll be reaching out to you separately so we can make it right.
Many thanks
The Devout
“Save your money people this seems to be a scam ! Placed order 7 days ago and order not dispatched! Emailed twice and still no response ! Total disaster , will now have to try and get reimbursement through my credit card”
“Moved up to the 5 item package this month as I have a couple of weddings. The dresses I chose are perfect and I'll be spoilt for choice. My only disappointment was the People Tree jumpsuit was nowhere near fitting me, I ordered a size 14 just to make sure it fitted, but I would have needed at 16/18! Website did say this item was true to size.. However, as always, customer service promptly arranged for me to choose another item and it came the next day along with a label to return the item. I love this whole concept and I am forever being asked where I get my clothes from.”
“Great communication with customer support as I needed to rearrange delivery. They were absolutely fantastic and sorted everything out for me, replying promptly to my questions. Really happy with all the clothes I ordered. Love it!”
“Absolutely love the idea and the sustainability. First order didn’t arrive was sent with Royal Mail perhaps a courier would have been better?
Order arrived one item is great, one is faded and one is shrunk. Let’s hope the next month is better.”
“I think this is such a great idea and I’m really excited to enjoy the “new things” feeling without spending a fortune or generating loads of waste. If I had a small gripe it would be that my items were delivered in a plastic bag, which although I’m sure it helps to keep costs down, meant they arrived crumpled and I’ll need to iron them before wearing. Not a major issue though and wouldn’t put me off using again.”
“Latest box arrived perfectly on time - great clothes and a great service. No worries about getting bored of your clothes or taking them to the dry cleaners. Love it!”
“Great customer service, they always respond if I ask a question and put things right if there is an issue. Nice choice of clothes, would be nice if there was an incentive for customers to comment as no one seems to add any reviews on items and it might help with item choices. Still love renting clothes rather than buying as I’m not clogging the wardrobe up and always nice to have a new collection of clothes every month.”
