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TheDressWarehouse Reviews

4.0 Rating 281 Reviews
70 %
of reviewers recommend TheDressWarehouse
4.0
Based on 281 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better
Read TheDressWarehouse Reviews

About TheDressWarehouse:

Right from the Fashion District of New York City, TheDressWarehouse stylists’ work around the clock to find our customers the best deals from the best designers. We pride ourselves on providing our customers with a variety of high-end gowns at 40-90% off market prices. We may all share a passion for fashion, but the TheDressWarehouse.com family has three things in common:

An endless love for high-end designer gowns
A desire for a wide variety of exquisite dresses in one place
And an obsession with amazing fashion at a discounted price!

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The dress was exactly as I saw in the website. Just beautiful!
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Posted 7 months ago
DW has great customer service and fast shipping. From searching online, to contacting customer service for support the ladies provided extra assistance and were extremely helpful! My daughter had a prom mishap with her original prom dress and at the last minute we had to find a backup dress. DW we appreciate your help😃
TheDressWarehouse 5 star review on 1st May 2024 TheDressWarehouse 5 star review on 1st May 2024
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Posted 7 months ago
Great dress
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Posted 7 months ago
The assistant was very helpful and answered on all my questions that I had regarding the purchase.
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Posted 7 months ago
I purchased three absolutely beautiful dresses from Dress warehouse. The craftsmanship Was impeccable, however only one of the dresses actually fit me. The other two dresses said one size but were visibly smaller. I ended up having to purchase two more dresses from Somewhere else. Also, thses dresses were all final sale so I have two very expensive dresses thet i can not wear. I would not shop with this company again. Im cery disappointed.
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Posted 7 months ago
Sent me the wrong address. I sent it back. Unable to compensate for the mistake. Greatly inconvenience me and hopefully I have been refunded. I don’t know yet. I better be.
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Posted 8 months ago
The dress was gorgeous and a perfect fit for my daughter. The customer service is fantastic because my order inquiry was promptly responded to and concerns addressed.
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Posted 8 months ago
Amazing customer service! Quick processing and shipping! Will promptly follow up with UPS issues!
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Posted 8 months ago
very organized
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Posted 8 months ago
Very happy with my dress the only issue was I would’ve liked the sleeves that came with the dress I tried on
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Posted 8 months ago
I will never order from this company again! First inconvenience was that my daughters dress was shipped to a different state! Second inconvenience was that they wont let you exchage for a different size. I was not interested nor expecting a refund all I wanted was to exchange for different size. There are several other companys that carry the same dresses and will allow you to exchange. Now I'm stuck with a wedding dress that she cannot wear. I do not and will not recommend this store to anyone.
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Posted 8 months ago
Purchased Deep Red but they send me bright red was highly dissapointed as they lied to what was available !!
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Posted 9 months ago
Beautiful good quality evening gown
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Posted 9 months ago
Absolutely no returns. So unless your CERTAIN of your size & the fit of the dress I wouldn’t order from this site. The dress I purchased had zero stretch and the AUS to US sizing is waaay off. Now I am stuck with a beautiful but useless dress.
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Posted 9 months ago
Jeg er kjempe fornøyd
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Posted 9 months ago
This was a great experience. The dress is lovely. The dress was packages very well and the measurements was spot on. Shipping was very fast.
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Posted 9 months ago
Beautiful dresse just like the picture! Fast delivery. Great price. Thank you!!
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Posted 9 months ago
Great customer service! Super fast delivery too! Will definitely recommend.
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Posted 9 months ago
I enjoyed the professionalism of the customer service department, I told them my dress was delivered and the zipper didn’t work, they shipped out the new dress the very next day.
TheDressWarehouse 5 star review on 18th February 2024
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Posted 9 months ago
HORRIBLE SERVICE - BUYER BEWARE This website does NOT make it clear upfront that they do not accept returns. The dress I received was not sized as marked. I received it via mail, did not not fit (way too small) and I could not return it.
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Posted 9 months ago
TheDressWarehouse is rated 4.0 based on 281 reviews