The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 4.02

4.0 Rating 552 Reviews

74 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

4.0

Based on 552 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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The Flower Shops Network 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service”

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Posted 1 year ago

“Delivery was fast considering it was same day delivery. The flowers were perfect, mum adored them.”

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Posted 1 year ago

“I was let down at the last minute by another florist, I was kept fully appraised of my purchase throughout as to when they will be delivered. Most definitely use again.”

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Posted 1 year ago

“Easy to book Same day delivery Just what I needed”

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Posted 1 year ago

“Beautiful flowers. Exceptional "Same Day" service. I'm delighted, and the friend who received them is over the moon!! THANKYOU”

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Posted 1 year ago

“I ordered an arrangement called violet vibes (upgraded to large) through Interflora UK. Have been ordering through them for a special occasion for a few years and always really pleased with the product. However this time, the product was extremely underwhelming. The order was fulfilled about 3 days late (it was for a birthday) and was more foliage than flowers. I should just have ordered a tree.”

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Posted 1 year ago

Hello, and thank you for sharing your feedback today. As we informed you, a lack of stock during the Christmas period due to national transportation and mail strikes, meant that substitutions and delays were inevitable and out of our hands. I can see that at a glance the bouquet does seem a little greener than expected, the lilies have yet to open to give it a fuller colour and volume. We try to maintain our bouquet standards especially over the busy Christmas periods, and of course we will be reaching out to our partner florist over the bouquets resemblance to our advertised product. We try to maintain a high level of quality as well as value for money, but our apologies for any shortcomings you felt with your order.

Posted 1 year ago

“Absolutely shocking service, they were unable to deliver on the correct day so we’ agreed the next day, that didn’t happen, I cancelled the orders ordered with a reliable company and then had a notification from Flower Shops saying my order was complete and ready for delivery. Still waiting for my refund apparently will be refunded within 10 days. HOPELESS”

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Posted 1 year ago

Hello and thank you for sharing your feedback today, unfortunately in your case our florist partner had an emergency to attend to as communicated with you, thus couldn't deliver on time. For this we do apologize but I think we all understand that some things are out of our control. Due to this your order was reported as delivered, we contacted you to let you know it was a system error and to disregard the email, for the confusion we are very sorry. Your refund has been processed on receipt of the email and will be in your account shortly. We endeavor to deliver a high level of service, and unfortunately we have failed you this time. For this we are taking measures to prevent this happening again.

Posted 1 year ago

“Beautiful flowers and same day delivery!”

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Posted 1 year ago

“Amazing thank you so much”

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Posted 1 year ago

“Card was not included in the delivery, package was dented and left upside down upon delivery”

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Posted 1 year ago

I'm sorry to hear the box was delivered upside down, although the box is there to take damage and dents to ensure the flowers are in good condition, but as you mentioned placing the box in the correct position is very important and we are in the process of contacting our courier partners over this. Many thanks for bringing this to our attention to ensure it doesn't happen in the future.

Posted 1 year ago

“Excellent service & such an easy site to navigate and order from. you get an hour window for delivery and an update once delivered. Bouquet was stunning”

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Posted 1 year ago

“Excellent service and flowers. Thanks you so much”

The Flower Shops Network 5 star review on 7th January 2023

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Posted 1 year ago

“Absolutely delighted 😁”

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Posted 1 year ago

“Went beyond the call of duty! Made sure the flowers I ordered, were at the right place and promt with making sure they got there early/on time! will absolutely be going back for more in The future! fantastic lovely people! 10/10!”

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Posted 1 year ago

“It was great that I could get flowers sent at short notice. Great service, thanks.”

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Posted 1 year ago

“Unfortunately I was very disappointed with the flower arrangement received on Christmas Eve, as it had very little resembalance to the picture of the flowers on your website. I understand that the final product may differ but many of the flowers from the picture were not present when delivered.”

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Posted 1 year ago

“Absolutely amazing service, ordered at 13:00pm, they were delivered to my partner at 16:00pm, the flowers were fresh and arranged beautifully, presented professionally and promptly, would highly recommend.”

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Posted 2 years ago

“Bought flowers for my mum for her birthday, she loved them - can't really say much more than that Thanks for making her day”

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Posted 2 years ago

“Lovely flowers and quickly delivered, albeit seemed expensive”

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Posted 2 years ago

“Flowers were so so fresh even on 3rd Jan so delighted ! The lovely lady delivering them took them upstairs to the first floor flat my elderly parents live in , so kind they would have struggled to get down to get them ! Delighted thank you again”

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Posted 2 years ago

The Flower Shops Network is rated 4.0 based on 552 reviews