The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 4.01

4.0 Rating 554 Reviews

73 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

4.0

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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The Flower Shops Network 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent these flowers for a wedding anniversary. The container in the photo was a plain box but the one that arrived was decorated beautifully. The bouquet was also beautiful”

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Posted 2 years ago

“Was disappointed with the flowers, looked nothing like the picture, and courier didn't ring the doorbell and just left the flowers on the doorstep”

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Posted 2 years ago

Thank you for your valuable feedback, we are taking this up with our florist partner and courier and hope to avoid this happening again. I would like to reach out to you privately for some additional information to assist our quality control team in addressing this issue. Again thank you for your feedback and we'll be in touch soon Customer Care Team

Posted 2 years ago

“First class service, and absolutely delighted with the quality of the flowers, 1 week later & they are still blooming”

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Posted 2 years ago

“Lovely bouquet, delivered on time. Would recommend and will use again.”

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Posted 2 years ago

“The delivery was on time and I'm very satisfied for the quality of service.”

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Posted 2 years ago

“Beautiful flowers , punctual delivery”

The Flower Shops Network 5 star review on 20th November 2022

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Posted 2 years ago

“Great service all the way through. It was easy to place the order and the items arrived quickly. My friend was very happy, thank you.”

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Posted 2 years ago

“Really quick delivery, 2 hours after ordering on a same day service. No excellent service. Unfortunately the flowers were a bit tired looking and didn’t give the wow factor. A shame really.”

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Posted 2 years ago

Hello and thank you for sharing your feedback today, I would like to reach out to you privately and find out what went wrong with your order and the brochure comparison. We try to achieve a bouquet as close to the advertised product as much as possible, and I'm sorry we seemed not do this on this occasion. I will be doing my utmost to make up for this shortcoming. Customer service team

Posted 2 years ago

“Great service arrived on time 👍”

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Posted 2 years ago

“Flowers were recieved in good condition, but on the wrong day. Not ideal scenario for an anniversary.”

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Posted 2 years ago

“Ordered… delivered 40 minutes later. Best service you could expect.”

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Posted 2 years ago

“Flowers were just as the website showed, they look fab and my wife was very happy. I was a bit worried about delivery but the packaging and delivery company were great Definitely recommend 👍”

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Posted 2 years ago

“V fast Thanks Andy”

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Posted 2 years ago

“They were very quick to send an email with my order and receipt, didn’t take more than 5 minutes with the details and successfully delivered flowers to my girlfriends with beautiful flowers. Definitely worth all money spent with lovely floristy skills shown.”

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Posted 2 years ago

“All went well and on time”

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Posted 2 years ago

“I think I asked to deliver on 18th Nov Friday. And it was delivered on 17th November, Thursday. Otherwise, everything is perfect. Thank you !”

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Posted 2 years ago

“Beautiful flowers, delivered on time, but this is such rip off. It was a £59 micro bouquet, and that wasn't even including shipping. My advice - tell her you love her and that she will get a huge bouquet of flowers next time you see her. Buy her flowers somewhere else and get 5-10 time more flowers for your money.”

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Posted 2 years ago

Hello, Thank you for your valued feedback, we do pay close attention to all feedback here at Bloom Local. We understand that quality and quantity are both essential to providing a service you would be happy with. In this case, we seem to have not been able to meet your expectations, and for that, we apologise. To ensure we can maintain a high standard of service we shall, of course, be reaching out to you privately, and together we can make amends for your disappointment this time. Sincerely, The Bloom Local Team

Posted 2 years ago

“The service was fantastic!...i ordered flowers at 10pm. And the delivery was done by 2pm the following day. Very efficient. Keep up the good job.”

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Posted 2 years ago

“Delivery was made under very difficult circumstances. But the day after it was supposed to be delivered.”

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Posted 2 years ago

“Brilliant service ! Lovely flowers ! Punctuation. And kept me informed 👍”

The Flower Shops Network 5 star review on 17th November 2022

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Posted 2 years ago

The Flower Shops Network is rated 4.0 based on 554 reviews