The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 4.01

4.0 Rating 554 Reviews

73 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

4.0

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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The Flower Shops Network 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers, delivered punctually with only a days notice. Great service, thank you.”

Helpful Report

Posted 2 years ago

“Well, The Flower Shops seems good but DPD delivery let’s them down. I ordered flowers for my wife’s birthday to be delivered to the school she works on Friday. The flowers didn’t arrive on that day (a Friday) with DPD saying “delivery problems” in a text. So on Sat, I got a nice email from Craig at DPD saying flowers were delivered with a pic of the school front fence. The flowers had been lashed over the fence and were out of the box and box was all ripped and destroyed. The school gates are locked all weekend and by Monday, the flowers were dead and wilted. Fair enough, the flower shop refunded my money, but in the end, my wife didn’t get her flowers till Monday, and they were dead, so not a ringing endorsement from myself.”

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Posted 2 years ago

“Very disappointed, the pastel gift box flowers I ordered for my wife on our wedding Anniversary looked nothing like the pastel gift box I ordered from your websit when delivered. I am absolutely fuming!! And certainly will not be ordering from you again.”

Helpful Report

Posted 2 years ago

Hello and thank you for sharing your feedback today. I'm sorry to hear that the bouquet delivered to your wife did not live up to your expectations, we endeavor to match our brochure products as close to the advertised picture as possible, and work closely with local florists to do this. Unfortunately due to stock availability, we may have to substitute some flowers that are not available on the day. These substitutions are of equal value and quality and we hope to produce a beautiful bouquet that is delivered on a special day. I am sorry to hear of your disappointment and hope to reach out to you privately to see what can be done to make things right. Customer Service Team

Posted 2 years ago

“Very easy to order online, plenty to choose from and delivered same day”

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Posted 2 years ago

“beautiful flowers delivered exactly on time”

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Posted 2 years ago

“Thank you for the excerpt service.”

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Posted 2 years ago

“A fantastic service. I ordered the day before I needed them to be delivered and they were there within time and date stated by a local florist in or around your area where you live. Will use this service as it delivered what and where I asked on time.”

Helpful Report

Posted 2 years ago

“Although my parcel of flowers arrived on the 1st December (I ordered the day before) they were dropped off in the pitch at 10.13pm. So when my mum found them the next day (2nd December) which was no longer her birthday, the flowers were totally starved of water and wilting. I’m very disappointed especially as they cost £31 and I would of got a better bunch from the supermarket.”

Helpful Report

Posted 2 years ago

Hello and thank you for sharing your feedback today, I am sorry to hear your order arrived so late. I have been in touch with our courier partner for more information about this, also I wish to reach out to you today and hope to be able to make up for the delayed delivery and quality of the flowers, which may not have been up to the standard we strive for. Customer service team.

Posted 2 years ago

“Excellent service, fast efficient delivery, good choice of flowers. Thanks 👍”

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Posted 2 years ago

“Beautiful flowers and lots of care. Super recommend!”

The Flower Shops Network 5 star review on 5th December 2022

Helpful Report

Posted 2 years ago

“Pretty flowers but not the full bunch as advertised in the photo. Was disappointed for the price.”

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Posted 2 years ago

“The flower shop was very helpful, flowers were delivered when requested , was notified when flowers were delivered, when you live a long distance from the recipient’s it was very reassuring”

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Posted 2 years ago

“Not happy, I placed an order for delivery next day, the following morning the florist who had been given the order rang me to say they didn't have a vehicle that day so couldn't deliver so would deliver the following day, I said no good so she said she would cancel the order. I emailed 'theflowershop' to confirm the florist had cancelled and I needed a refund and I re-ordered elsewhere. I received no reply to my email and without telling me 'theflowershops' moved my order to another florist and still delivered so I sent two bunches of flowers. I will never use this company again.”

Helpful Report

Posted 2 years ago

Hello and thank you for sharing your feedback today. I'm looking into why we never received the email requesting the order be canceled, it is our usual operating procedure to offer a refund should we not be able to fulfill your order on the desired day(1st December). I will be reaching out to you privately today to try and investigate what went wrong. Please accept our apologies for the communication errors that have occurred with your order resulting in a duplicate order. Customer Service Team

Posted 2 years ago

“I sent flowers as a birthday present,& the recipient was delighted with them & the quality.”

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Posted 2 years ago

“Excellent service! Very happy with the lovely flowers! Thank you so much!”

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Posted 2 years ago

“Error made on first arrangement sent but rectified within 24 hours. Very impressed with the overall service and would definitely use again.”

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Posted 2 years ago

“Fantastic quality”

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Posted 2 years ago

“thanks for your fast service.”

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Posted 2 years ago

“I purchased for a same-day flower delivery here in Dubai and did it online, however, apparently, there was a "riot" in the area of the delivery and hence it was not delivered on the same day. The Agent called me to inform the matter and was asked to do the delivery the next day, and I asked them to get it on time to be delivered and notify me if it was received. The ending is I still made a follow-up on them and they've been calling but have no response, which I have not. I ended up asking the recipient if they have received it, and thus spoiling the surprise. So I was not a so satisfied client, yes we cannot avoid the "riot" but should have followed up on this matter to update.”

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Posted 2 years ago

“Ordered for same day delivery, all good. Sis was delighted with the flowers. Happy days. System worked well. Well done and thank you.”

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Posted 2 years ago

The Flower Shops Network is rated 4.0 based on 554 reviews