The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 4.03

4.0 Rating 551 Reviews

74 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

4.0

Based on 551 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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The Flower Shops Network 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bouquet brought for my best friends 60th, received an email saying they had been delivered at 1658, despite them being in all day, nothing was delivered. This was on a Saturday and have emailed you, but I do appreciate your not open on Sunday. I am hopeful of a happy outcome”

Helpful Report

Posted 1 year ago

Hello and thank you for bringing this delivery error to our attention, following our conversations with yourselves and our florist partner in the area we shall be rectifying the situation and redelivering the flowers. Regards, Customer Care Team

Posted 1 year ago

“Web site was a doddle to navigate (Ryan Air take note), the flowers I picked were what was delivered the following day, I’ll definitely use you again. Ian Connell Spain.”

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Posted 1 year ago

“Excellent same day service, very good value for money and beautiful flowers.”

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Posted 1 year ago

“Alles perfekt abgelaufen. Vielen Dank!”

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Posted 1 year ago

“Very satisfied. Would use your services in the future.”

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Posted 1 year ago

“Lovely flower arrangement for our daughter's birthday. Delivered without a hiccup. Now on our favourites list. Cheers”

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Posted 1 year ago

“Excellent transaction, lovely flowers, they were well Received, Brilliant service, would use again.”

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Posted 1 year ago

“Beautiful”

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Posted 1 year ago

“Flowers were great . My friend was delileghted with them. Delivered on time. Thank you”

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Posted 1 year ago

“They were so helpful to get my order delivered asap! Very appreciative of their service !”

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Posted 1 year ago

“Arrived on time, beautiful and perfectly labelled with clear instructions”

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Posted 1 year ago

“Disappointing that the flowers we not hand delivered and left on a door step. Also the flowers were not arranged as I would have expected. However the flowers are the correct type and seem healthy.”

Helpful Report

Posted 1 year ago

Hello and thank you for sharing your feedback, as I believe we have spoken about this on the phone. Some of our florists deliveries are conducted personally, while others are delivered using one of our courier. When delivered by courier we deliver them in a protective box (letterbox flowers) to avoid damage and preserve the flowers. We apologize for any confusion, but am very happy that the flowers were in good condition and quality.

Posted 1 year ago

“Loverly flowers and brilliant service”

Helpful Report

Posted 1 year ago

“Excellent service and very good quality flowers. My partner was very surprised when she received the flowers. Will use again.”

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Posted 1 year ago

“Flowers ordered for same day delivery which couldn't be met. Communication was great and agreed for flowers to arrive the following day which they did. Unfortunately, despite paying for a larger buch of flowers, the bunch that arrived seemed small - a large bouquet of roses only had 5 roses in it and barely filled the vase. Communication- 5 stars Delivery and product left me disappointed”

Helpful Report

Posted 1 year ago

Hello and thankyou for sharing your feedback today, we appreciate this and it does help us in keeping our quality and service to the levels expected. I'm sorry to hear that these were not met on this occasion, and we are reaching out to our florist partners to understand what went wrong. I shall also be reaching out to you privately over this matter.

Posted 1 year ago

“Delivered promptly and the flowers are beautiful- just as described.”

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Posted 1 year ago

“Good and speedy service.”

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Posted 1 year ago

“Unfortunately the quality of the bouquet is very disappointing and looks nothing like the picture. There are far fewer flowers and some of them look past their best.”

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Posted 1 year ago

Hello and thank you for sharing your feedback on the quality and quantity of these flowers, I would like to reach out to you privately for some more information before addressing this issue with our florist partner who was responsible for the product delivered. Again our deepest apologies, and hope to find a solution together. Customer Service Team

Posted 1 year ago

“Flowers were sent to a friend in Soham for a funeral, I had a message from him thanking me for the beautiful flowers but I can't comment on delivery as I don't know how they were delivered.”

Helpful Report

Posted 1 year ago

“Flowers were beautiful but were left safely hidden on front door step. However, the recipient didn’t know they had been delivered as it was a surprise. There was no notification that they were there so it wasn’t until I emailed her from Australia if she had received flowers that she actually went and checked -24 hrs later!!!”

Helpful Report

Posted 1 year ago

Hello and thanks for sharing today your feedback. I'm sorry the flowers went unnoticed for 24 hours, it is normally our policy that if there is nobody home the flowers will be left with a neighbor and a card left with the recipient, or the flowers are left close to the door or porch so they can be found easily on their return. I will be speaking with our partner florist about this, though we are reluctant to call incase we ruin a surprise for the recipient. Although it is very nice to hear that the flowers were beautiful and met expectations. Regards Customer Care Team

Posted 1 year ago

The Flower Shops Network is rated 4.0 based on 551 reviews