The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 4.03

4.0 Rating 551 Reviews

74 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

4.0

Based on 551 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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The Flower Shops Network 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers didn't came..I'm well disappointed and I cannot describe in words how bad was it when I walked in my home and my whife had no flowers and I walked empty handed.. the call centre closes at 17:00 but delivery should be made by latest 18:00.. never ever again use this site and I will not recommend”

Helpful Report

Posted 1 year ago

HI Lonel, I am so sorry Experience with us did not reach your expectations, I want to put this right. I will contact you privately to try to resolve this mater. Regards Bloomlocal customer service.

Posted 1 year ago

“Ordered flowers for Valentine’s Day a week before the date , and still didn’t receive my flowers my pregnant partner who I was really disappointed for because that’s all she wanted was flowers , didn’t get any emails or contact to say they are not going to be delivered haven’t replied to me about a refund or any flowers being sent out or apologies , shocking service would not spend a penny with this shockingly run company”

Helpful Report

Posted 1 year ago

Hi Josh I am so sorry Experience with us did not reach your expectations, I want to put this right. I will contact you privately to try to resolve this mater. Regards Bloomlocal customer service.

Posted 1 year ago

“Absolutely disgusting bunch of flowers for £85 If you can call them a bunch!!! Barely a flower in there, mainly all foliage! Will not be returning Shocking!!”

Helpful Report

Posted 1 year ago

Hi Helen, I am so sorry Experience with us did not reach your expectations, I want to put this right. I will contact you privately to try to resolve this mater. Regards Bloomlocal customer service.

Posted 1 year ago

“I didn’t receive this”

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Posted 1 year ago

Hello and thank you for your feedback, I will be reaching out to you privately to investigate this matter.

Posted 1 year ago

“I’ve never ordered from The Flower Shop before, but decided to use them for my brothers partners 60th birthday. The bouquet arrived on the specified day and I was told they were beautiful. So I am very pleased with the service and will definitely use them again.”

Helpful Report

Posted 1 year ago

“Fast delivery.”

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Posted 1 year ago

“Great flowers and efficient delivery.”

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Posted 1 year ago

“Great customer service and fresh choice. super recommend.”

The Flower Shops Network 5 star review on 8th February 2023

Helpful Report

Posted 1 year ago

“Excellent experience from buying the flowers to delivery”

Helpful Report

Posted 1 year ago

“Very disappointed £70 for a small bouquet of flowers Delivery was on time but defiantly not value for money”

Helpful Report

Posted 1 year ago

Thankyou for sharing your feedback today, I am sorry you felt that the product did not match the value in your opinion. We are constantly striving in these current times to ensure the rising prices does not effect our quality of the flowers delivered. Unfortunately due to increased costs that every industry and business in the UK is experiencing you will not for example get the same product size currently that you did previously, being that flowers, food, petrol etc. That said we do focus on quality rather than cheaper substitutions to fill our bouquets. We as a business have implemented many changes to ensure this, and hope you can understand.

Posted 1 year ago

“Excellent service when all the other major on-line florists were unable to meet the required short-notice delivery requirement. The order was on-time, fully met the specified quality and beautifully presented. Well done "The Flower Shops" !!”

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Posted 1 year ago

“After being let down by another flower supplier, I was delighted with the service provided. My sister was very pleased with the flowers and they were delivered promptly on the day specified.”

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Posted 1 year ago

“Great service,and only took a couple of hours,even though it was on the day order.thank you”

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Posted 1 year ago

“A same-day order was needed and it was easy to complete online. Delivered on time, everyone happy. What's not to like?”

Helpful Report

Posted 1 year ago

“I can’t rate you any higher in my opinion, i was let down again and again when it came to purchasing something for my partner from our baby on her birthday, you delivered above and beyond what was expected for a same day delivery,”

Helpful Report

Posted 1 year ago

“Beautiful flowers delivered on time.”

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Posted 1 year ago

“Great shop was delivered on time”

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Posted 1 year ago

“The entire ordering process was smooth and easy, the flowers arrived on time. The arrangement was absolutely beautiful and the recipient of as very pleased. As am I. Thank you!”

Helpful Report

Posted 1 year ago

“Absolutely awful service! Ordered flowers for same day delivery (extra £7.95) no email to say they weren’t coming and had to chase it ourselves. Not much of an apology over the phone and no determination to get flowers delivered so cancelled the order. Will never use again.”

Helpful Report

Posted 1 year ago

Hello and thank you for sharing your feedback today, I'm terribly sorry that you had this experience when ordering through us. I spoke with you over the phone about this matter, to explain why we were having problems placing your order. I am sorry we were unable to fulfil your order on this occasion.

Posted 1 year ago

“Delivery turned up within suggested time frame and flowers were of good quality.”

Helpful Report

Posted 1 year ago

The Flower Shops Network is rated 4.0 based on 551 reviews