The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 4.03

4.0 Rating 551 Reviews

74 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

4.0

Based on 551 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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The Flower Shops Network 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not what I ordered. The bouquet was delivered in the same day but it is not as in the image. I ordered the Sunshine Giftbox but the flowers received were half of what is shown on the website (it is clear that is wrriten in the description that the STANDARD bouquet will be AS SHOWN). I will attach the bouquets so that it is better understood what I am talking about. This doesn't deserve more than 20 pounds, I'm very disappointed.”

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Posted 1 year ago

“Brilliant service & beautiful product”

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Posted 1 year ago

“Excellent service And the flowers seem to last unlike some shops”

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Posted 1 year ago

“Flowers were sent to the incorrect address. Handed over to a random stranger. Over a week with still no refund. Had to chase up several emails to the service team with further emails due to no response or resolution”

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Posted 1 year ago

“Excellent service and lovely flowers.”

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Posted 1 year ago

“Fantastic service all round, yr flowers were beautiful and my wife lived them thanks again”

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Posted 1 year ago

“Beautiful flowers delivered perfectly on time.”

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Posted 1 year ago

“Absolutely diabolical bouquet which look nothing like the picture advertised and was delivered days late. Definitely avoid. Garage forecourt quality. Waste of money and it makes it look like you was very cheap.”

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Posted 1 year ago

“I ordered my bouquet before 2pm expecting same day delivery on a Saturday it is now Tuesday & the bouquet is terrible & nothing at all like the one I ordered. I ordered the pastel bouquet. Terrible experience & embarrassing to think I spent so much money on the rubbish that was delivered. I will put a picture up of the rubbish I recieved days late instead. Garage forecourt quality rubbish.”

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Posted 1 year ago

“I bought same day delivery of the sunshine box, very happy with the delivery, came within 3 hours and looks beautiful and nice size even though I only got the standard size! will order from again and I'll leave a good review on trustpilot as well!”

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Posted 1 year ago

“I ordered 2 separate deliveries of flowers both arrived on time and the recipients were delighted”

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Posted 1 year ago

“Nice flowers. Some rather gaudy orange blooms amongst the others which didn’t look much like the image I chose. Otherwise, all good and promptly delivered.”

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Posted 1 year ago

“Very happy with the flowers 💐 thank you”

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Posted 1 year ago

“Excellent service and the flowers were beautiful., long lasting! Highly recommend.”

The Flower Shops Network 5 star review on 9th April 2023

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Posted 1 year ago

“The bouquet was delivered very promptly after ordering and it was beautiful. Thank you.”

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Posted 1 year ago

“I am afraid my review is not postive and I am unlikely to use your service again unless I get some form of compensation. My now 23 year old daughters birthday on the 6th of April we ordered her flowers on the 5th. I ordered Lillie’s and a very bright colourful bouquet appropriate for a young lady on a happy day . You sent Lillie’s alright but a very doudy looking bunch which for me would be suitable to an elderly lady I have attached pictures or what I ordered and what you sent. If we are not going to get what we ordered or thought we ordered we should be told. Perhaps you have this get out clause already but never the less it’s not very nice. If I order a blue suit and you sent me a grey one I would send it back. Add to this you sent the flowers late that day I think you should manage to send them in the morning of the bithdays .. Richard T Akerele”

Helpful Report

Posted 1 year ago

Dear Richard, I am sorry to hear that your experience with our service fell short of your expectations. We understand how important it is for you to receive the flowers you ordered on time and as per your specifications. As per our terms and conditions, substitutions are sometimes required due to seasonal and regional availability of certain flowers. We try our best to inform our customers of this possibility when placing their order and also via email confirmation, but it seems like we may have fallen short in communicating this to you. I completely understand your disappointment with the bouquet you received, and I am sorry that it was not what you had in mind for your daughter's special day. I can assure you that we take our customer's feedback seriously and are always looking for ways to improve our service. In regard to the late delivery, we apologize for any inconvenience caused. Our team works hard to ensure timely deliveries, but unfortunately, there can be unforeseen circumstances that can cause delays. Once again, I apologize for any inconvenience caused and hope to have the opportunity to make this right. Sincerely, Customer Service Team

Posted 1 year ago

“Very nice flowers as pictured. Delivered on time. All good 👍”

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Posted 1 year ago

“Hi The flowers arrived a day late and you sent the wrong arrangement. A cheaper arrangement,. Only answer phone available”

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Posted 1 year ago

Thank you for sharing your experience with us. We are truly sorry that the flowers arrived late and that the arrangement was not what you had expected. We understand how important it is for the flowers to be delivered on time and as per your specifications, and we apologize for any inconvenience caused. We are glad that we were able to connect with you privately via email and resolve the issue to your satisfaction. Our team worked hard to rectify the situation and make it up to you, and we are happy that we were able to do so. We appreciate your feedback and are constantly looking for ways to improve our service. We hope to have the opportunity to serve you again in the future and provide you with a seamless and enjoyable experience. Thank you for choosing our service, and we look forward to hearing from you again soon. Best regards, Customer Service Team

Posted 1 year ago

“FANTASTIC bouquet of flowers delivered!!! The flowers arrived and looked exactly(if not better) than the photo on line. My mum was over-joyed with them and so am I! Thank you The Flower Shop I will definitely be ordering from you again! 😃”

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Posted 1 year ago

“Ordered flowers for Mothers Day to be delivered same day it has now been 5 days and still no flowers have been delivered and had no communication from the company, I have had to chase them up with an email as no one answered the phone on multiple occasions of trying. Very Poor service will not be using again.”

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Posted 1 year ago

Thank you for taking the time to share your feedback with us. I would like to extend my sincere apologies for the delay in delivering the flowers and the lack of communication from our company. This is not the level of service we aim to provide and we understand how important it is for our customers to receive their orders on time. Please be assured that we are currently investigating this matter and will be in touch with you shortly to resolve the issue. We understand that the delay has caused you inconvenience and we are truly sorry for this. We take full responsibility for this and we will do everything in our power to rectify the situation and make things right for you. We value your business and hope that you will give us another chance to serve you in the future. Once again, please accept our sincere apologies for the inconvenience caused.

Posted 1 year ago

The Flower Shops Network is rated 4.0 based on 551 reviews