The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 4.01

4.0 Rating 554 Reviews

73 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

4.0

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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The Flower Shops Network 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These guys were incredible as a team. So fast and prompt and when I emailed them to ensure if it didn’t get delivered by 1pm to my wife’s work address that it should get delivered home they had already delivered it….outstanding and lovely to deal with!! Definitely use these guys!!”

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Posted 2 years ago

“Ordering was easy and delivery was as promised. The recipient was very happy and so was I. Would definitely use again.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Such excellent service … so quick and my friend was delighted with her birthday flowers. Will definitely use the Flower shops again!”

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Posted 2 years ago

“Completely different bouquet of flowers arrived, understand substitutions will be made depending on availability, but looks cheaper than photo online which I thought I was buying. Unimpressed.”

The Flower Shops Network 2 star review on 14th December 2022

Helpful Report

Posted 2 years ago

I'm sorry that the flowers as displayed on our website weren't available on this occasion, we try to maintain every order as close to our pictures as possible but in this case, I see the colours were not available, and for this I apologize. We are constantly trying to provide value for money during these harsh economic times and endeavor to keep our prices as low as possible, but our flower quality as high as possible. When substitutions are used we also keep those as fresh and close to the original pictures as possible, without resorting to cheaper options, but often upgrading to more expensive ones like the Lillies pictured .

Posted 2 years ago

“Delivery was timeous. Good job”

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Posted 2 years ago

“The service was very sufficient and fast, the amount of flowers for the price was also very good, the flowers in themselves, seemed big and beautiful, but the bouquet looked too different from the one I ordered and not in a good way. And I also didn’t like that it didn’t show what card my greeting was written on. I was sending these flowers to a person where esthetics are very important, and what arrived I would never ever have chosen for him. I have used the Danish interflora many times, it’s a million times better, maybe get a bit of inspiration from them…😉”

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Posted 2 years ago

“Fabulous blooms - arrived promptly on time. Thank you”

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Posted 2 years ago

“Just amazing, what a great service. Arrived within 3 hours. Beautiful flowers. Thankyou”

The Flower Shops Network 5 star review on 13th December 2022

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Posted 2 years ago

“I used same day delivery and the flowers were delivered within 3 hours of placing the order - excellent service!”

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Posted 2 years ago

“Wife loved them Thankyou”

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Posted 2 years ago

“Good and quick service excellent quality on the flowers”

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Posted 2 years ago

“I was calling from the USA and was very pleased with the courtesy and professionalism of Allister, who took my order. The flowers were delivered in a timely manner-same day! They were beautiful! I will definitely use The Flower Shop again!”

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Posted 2 years ago

“Was very disappointed at the size for the cost. Also it was supposed to be a basket but was no handle as shown in the advert. I wouldn't have bought it if I'd known the size regardless of cost of living just now. Once bitten....”

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Posted 2 years ago

Hello and thanks for sharing your feedback. We try to keep your orders as close to the website's brochure as possible, but sometimes we may have to substitute some flowers and normally we choose quality over quantity. Be that as it may, I shall be reaching out to you privately over this and also to our florist partners to ensure this doesn't happen again and to make amends.

Posted 2 years ago

“Image on website did not match flowers delivered.”

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Posted 2 years ago

Hello and thank you for sharing your feedback today, I'm sorry if there seems to have been an issue with your bouquet. I am in the process of contacting our florist partner and relaying your feedback to them in the hopes of avoiding the same error in the future. I shall of course be reaching out to you privately for some additional feedback and hope to speak soon. On behalf of our team, I wish to extend our sincere apologies today and hope that future orders can be made without these problems. Customer care team

Posted 2 years ago

“Crazily fast, flowers arrived and looked fabulous.”

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Posted 2 years ago

“Excellent service & flowers , everything arrived on time .”

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Posted 2 years ago

“Superbly efficient rung at 1am flowers delivered 11 30am got me out of some serious trouble.”

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Posted 2 years ago

“Fabulous service, I put the wrong address on the info for delivery!! But they contacted me and we sorted it out and the flowers got delivered on the day I requested. Thank you so much, you made my day”

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Posted 2 years ago

“I order flowers and never arrive. When I call they say sorry we miss your order. Not recommended”

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Posted 2 years ago

I'm very sorry to hear your order did not go through as promised, I am looking into why our florist partners did not deliver in a timely manner, and on behalf of the team please accept our sincere apologies. This is an unusual case, as we endeavor to deliver on time and keep you informed of any changes that need to be made.

Posted 2 years ago

The Flower Shops Network is rated 4.0 based on 554 reviews