The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 4.01

4.0 Rating 554 Reviews

73 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

4.0

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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The Flower Shops Network 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers themselves were beautiful but they were ordered yo arrive on the 6th for a birthday and arrived two days late.”

Helpful Report

Posted 2 years ago

Dear Rebecca, thank you for sharing your review. We are pleased to hear that you enjoyed the flowers, but we are so sorry about the delay in delivery. We would like the opportunity to rectify this situation and help make it right for you. Please know that we'll be reaching out privately to discuss your concerns in more detail. Warm regards, Customer Care Team

Posted 2 years ago

“Flowers were not great on arrival, starting to die before they had been given to recipients”

Helpful Report

Posted 2 years ago

Hi Robin, Thank you for sharing your review. We are sorry to hear that your flowers were not in the best condition when they arrived. We would like the opportunity to rectify this situation and help make it right for you. Please know that we'll be reaching out privately to discuss your concerns in more detail.

Posted 2 years ago

“Absolutely fantastic flowers very happy will definitely order again”

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Posted 2 years ago

“Delivery of flowers was 2 days late!”

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Posted 2 years ago

Thank you for your feedback, I was in contact with our florist and courier partners, unfortunately, due to a national strike at the moment in parts of the UK, hence our deliveries were delayed by this. Unfortunately with some orders affected by this last week, we were trying our hardest to email this explanation to all. I apologize for this, currently, it is out of our hands, but were attempting to fulfill all orders as fast as possible. Apologies for our lack of communication with you

Posted 2 years ago

“The promptness of the delivery was excellent and the standard of the flowers superb A very happy recipient.”

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Posted 2 years ago

“Ordered a bouquet of flowers for my Mum's birthday, paying the appropriate charge to ensure delivery on the required date, they didn't arrive, and whilst the customer service was prompt, when they did finally arrive, 2 days late, the quality of the flowers themselves were poor to say the least.”

Helpful Report

Posted 2 years ago

Dear Gareth, Thank you for sharing your review. We are sorry to hear that you had such a negative experience. We would like the opportunity to rectify this situation and help make it right for you. Please know that we'll be reaching out privately to discuss your concerns in more detail.

Posted 2 years ago

“I will order again soon and I hope you have already processed the refund for the chocolates. Thanks!”

Helpful Report

Posted 2 years ago

“I ordered flowers for my friend who has been going through a bad time, she loves them. Thank you.”

The Flower Shops Network 5 star review on 8th December 2022

Helpful Report

Posted 2 years ago

“For 48 pound the flowers didn’t last very long”

Helpful Report

Posted 2 years ago

Good morning and thank you for your valued feedback today. I'm very sorry to hear that your flowers didn't last very long, with certain flowers the lifespan can vary depending on ambient conditions and care. I shall be reaching out to you privately for more information, as we would like to avoid this happening again. From all of the team, please accept our apologies for the quality of these flowers. Customer Care Team

Posted 2 years ago

“I was very pleased with my purchase. It arrived on time and will use your shop again.”

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Posted 2 years ago

“10/10 service!!”

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Posted 2 years ago

“Fabulous flowers and very good delivery. Thank you. Mrs.Jesdinsky Australia”

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Posted 2 years ago

“Beautiful Flowers and amazing service”

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Posted 2 years ago

“Brilliant service. Prompt delivery and professional. Fresh flowers.....”

The Flower Shops Network 5 star review on 7th December 2022

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Posted 2 years ago

“All good but driver should not leave flowers oustide of the house when someone is in”

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Posted 2 years ago

“WOW, easy to use, same day delivery, got me out of a jam with my sister in law after forgetting her birthday, she loved the flowers, really great service, thank you.”

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Posted 2 years ago

“Fantastic service. We ordered in the morning they were delivered in the afternoon. Beautiful flowers. They were a late birthday present. Fantastic price. Will use you again. Thank you.”

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Posted 2 years ago

“Excellent, prompt delivery and service. Thanks.”

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Posted 2 years ago

“I had ordered some flowers for my wife as a surprise while abroad. She is very specific with the type of flowers she likes. Upon receipt of the flowers, they were far from what I ordered. She likes pastel flowers and had received an autumn bouquet. I had paid for Delux and what we received was not Delux. This was extremely embarrassing.”

Helpful Report

Posted 2 years ago

Hello and thank you for sharing your feedback today, I'm sorry there seems to have been an issue with your bouquet selection. I am in the process of contacting our florist partner and relaying your feedback to them in the hopes of avoiding the same error in the future. I shall of course be reaching out to you privately for some additional feedback and hope to speak soon. On behalf of our team, I wish to extend our sincere apologies today and hope that future orders can be made without these problems. Customer care team

Posted 2 years ago

“No flowers received I want my money back”

Helpful Report

Posted 2 years ago

I'm very sorry about this, and of course, we are refunding your account immediately. Unfortunately due to the high volume of deliveries, and postal problems within the UK we have failed to deliver a fresh order to you, please accept our apologies.

Posted 2 years ago

The Flower Shops Network is rated 4.0 based on 554 reviews