The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 4.01

4.0 Rating 554 Reviews

73 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

4.0

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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The Flower Shops Network 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The person we sent the flowers to said they were the best flowers she had been sent”

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Posted 2 years ago

“The flowers were delivered within an hour and a half of ordering them. They were very well received and beautiful.”

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Posted 2 years ago

“Excellent service. Flowers delivered on same day as ordered. The recipient was very happy with beautiful fresh flowers.”

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Posted 2 years ago

“Excellent service .spoke to Alister ;very helpful.”

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Posted 2 years ago

“First class service”

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Posted 2 years ago

“Incredibly disappointed. I ordered and paid online. Due to my office day ending and leaving party plans I asked for a phone call so I could rearrange with the delivery driver if I had to leave. I had a message to say delivered. Within 5 minutes I called walked around the building and found nothing. I have had no refund and no flowers!”

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Posted 2 years ago

Thank you for your feedback, I'm happy that you were able to receive your flowers today.

Posted 2 years ago

“Very good prompt service and great value for money”

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Posted 2 years ago

“Good service, my mum very happy with flowers.”

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Posted 2 years ago

“I have been let down by other florists in the past so I was slightly sceptical about same day delivery service. I am absolutely blown away by the service. I ordered in the morning and it arrived before 14:00 hours!! 🤗 Fantastic service - fresh and beautiful flowers. My son and his girlfriend loved it!! I am delighted and will be using Flower Shops from now on. Thanks a lot!”

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Posted 2 years ago

“Flowers were delivered on the right day. They looked fresh and as lovely as the promotion photograph. I am very happy with the service provided.”

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Posted 2 years ago

“user friending website, fast delivery and flowers as seen on website. very happy, would use again”

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Posted 2 years ago

“Very pleased fast efficient service. Great quality”

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Posted 2 years ago

“Fantastic same day delivery with beautiful flowers. So impressed.”

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Posted 2 years ago

“Thank you, the flowers are great!”

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Posted 2 years ago

“Quick delivery and the bouquet was very beautiful and good value for money”

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Posted 2 years ago

“The flowers that were delivered did not represent anything close to what I had ordered.”

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Posted 2 years ago

Thank you for reaching out to us and sharing your feedback today, I wish to reach out to you today privately to try to understand what went wrong with your order and for us to make amends for this. I look forward to being able to fix things and provide the quality expected. Customer Service Team

Posted 2 years ago

“I was very disappointed with the way the flowers were delivered, and also with their quality. Considering that they were a gift, they arrived in a deplorable condition at the recipient, with broken and unbloomed flowers, extremely few compared to the presentation photo on the website. Just a question, how do I fix the surprise for my friend? I expect an answer as soon as possible, Thank you”

Helpful Report

Posted 2 years ago

Hello and thank you for reaching out to us today with your feedback, I'm very sorry to hear the quality of the flowers was not to the high standard we like to produce, and we shall be addressing this with our florist partners. I shall be reaching out to you privately in the hope to make amends and ensure the gift you wished to send is received in good condition. Customer service team

Posted 2 years ago

“the bouquet looked nothing like it did on the website. it. was an autumnal rose large bouquet. there were like 3 roses and a bunch of branches, very shocking to say the least. as it was a gift. The first picture is what she received and the second picture is what I bought off the website. It looks absolutely nothing like the one I thought she was going to get. Best Heidi Van Den Amstel”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for bringing this to our attention, also the extra effort you have taken to help us improve our service and avoid this happening in the future. I hope that your next experience will be a better one when using our system to order bouquets. Customer Service Team

Posted 2 years ago

“Ordered same day delivery, flowers arrived within 3 hrs. and they were beautiful, my sister loved them. Would definitely recommed The Flower Shops. Carol Pattison”

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Posted 2 years ago

“I ordered some flowers for my miss second time ordering first ones she loved the second time am not very impressed nothing like what I was thought I was buying and didn’t last as long this time”

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Posted 2 years ago

Hello and thank you for contributing your feedback today, I'm sorry to see that the flowers did not meet your expectations of quality or match our brochure. I will be contacting our florist partners to find out the reasons for this, and of course, contacting you too privately via email today in the hope that we can make amends. Customer service team

Posted 2 years ago

The Flower Shops Network is rated 4.0 based on 554 reviews