The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 4.01

4.0 Rating 554 Reviews

73 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

4.0

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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The Flower Shops Network 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers, just like the photo”

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Posted 2 years ago

“The flowers and chocolate that I ordered were delivered and the recipient was happy! Thank you!”

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Posted 2 years ago

“Flowers were lovely, but 1) I was able to order chocolates but was later told they sold out (refund pending), and 2) the handwritten note gave the wrong 'from' name entirely despite my name being on the order throughout. Embarrassing for me when the delivery was completed.”

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Posted 2 years ago

Hello, I'm sorry to hear that the card message was not the correct one. I'm in the process of reaching out to our partners and finding out what went wrong and hope to avoid this happening again. Thank you for bringing this to our attention.

Posted 2 years ago

“You where brilliant the quality and design of the flowers where incredible and put a massive smile on my girlfriends face when you delivered them thank you very much xx”

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Posted 2 years ago

“Excellent service and very happy with the flowers that was delivered.”

The Flower Shops Network 5 star review on 11th December 2022

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Posted 2 years ago

“Very fast service and prompt delivery every step from ordering to delivery and communication throughout purchasing highly recommended ,excellent customer service 5 star 🌟 from me as customer Charlie”

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Posted 2 years ago

“The flowers were gorgeous Delivery was 3 days late. I know this time of year is busy but don’t say you can deliver if you can’t. It’s 10 years since my friend died I wanted her family to know I was thinking of them. 3 days later is an after thought and came across dis respectful”

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Posted 2 years ago

“The flowers I ordered were completely different from what I was given. Not happy”

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Posted 2 years ago

Hello and thank you for sharing your feedback today, I'm sorry if there seems to have been an issue with your bouquet. I am in the process of contacting our florist partner and relaying your feedback to them in the hopes of avoiding the same error in the future. I shall of course be reaching out to you privately for some additional feedback and hope to speak soon. On behalf of our team, I wish to extend our sincere apologies today and hope that future orders can be made without these problems. Customer care team

Posted 2 years ago

“Amazing service”

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Posted 2 years ago

“Gorgeous colours, a great display delivered on time”

The Flower Shops Network 5 star review on 10th December 2022

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Posted 2 years ago

“Absolutely beautiful flowers for a beautiful person....Ordered and delivered within a couple of hours, that's what I call speedy service! I could not fault the service from start to finish and the recipient of the flowers was blown away with how beautiful they were. Thanks you for an impeccable service.”

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Posted 2 years ago

“Flowers nothing like I ordered more like a £5 bunch from a supermarket, at lest getting 40% back hopefully, but they did cost £48 including delivery”

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Posted 2 years ago

Thank you for your feedback today, I'm sorry that the bouquet did not match your expectations but am happy we were able to make amends.

Posted 2 years ago

“Very impressed with customer service. They went over and above 😊”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Mum loved the flowers only downfall one of the flower heads were broken”

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Posted 2 years ago

“Very pleased with the super efficient service. I ordered the flowers in the evening, here in Holland and they were delivered next morning. Thank you. All the best, John”

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Posted 2 years ago

“I didn’t get my flowers eventhough it said they got delivered.”

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Posted 2 years ago

Hi Malaika, I am sorry to hear that you did not get your flowers even though our tracking service shows tat they were delivered at 3.15pm on the expected date. However I will follow up privately with you to ensure the best possible service. Regards Roy CS Team

Posted 2 years ago

“The flowers were delivered a day later than they said they would be. The arrangement itself was very nice and most of the flowers looked OK but some were quite wilted, thankfully they revived after being in water for a while.”

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Posted 2 years ago

“Flowers are beautiful but they arrived a day late for the recipient’s special birthday”

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Posted 2 years ago

“Not delivered as asked. We asked afther 16h or at the neigbours. It was left outside opened in front of their house at 14h....and 3 days to late.”

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Posted 2 years ago

The Flower Shops Network is rated 4.0 based on 554 reviews