Hi Lisa
DPD jumped the gun a few days ago saying that items were out for delivery when they hadn't actually collected them from our warehouse yet. I suspect based on the date of your order that yours was included in the batch this affected.
We had our first pick up since before Christmas yesterday so I would imagine your parcel would be arriving today. Sorry for the confusion and delay!
If for any reason you don't receive the order today please reach out to us so we can assist
info@thegallerywall.co.uk
Thanks
Tom
Hi Rebecca
DPD jumped the gun a few days ago saying that items were out for delivery when they hadn't actually collected them from our warehouse yet. I suspect based on the date of your order that yours was included in the batch this affected.
We had our first pick up since before Christmas yesterday so I would imagine your parcel would be arriving today. Sorry for the confusion and delay!
If for any reason you don't receive the order today please reach out to us so we can assist
info@thegallerywall.co.uk
Thanks
Tom
Tom
Hi Carina
I emailed you about this and Iwona says she has also sent an update. I hope you receive the parcel soon. I'm sure it's just slow because of the time of year :)
Let me know when it comes. Would love to change this from a 1 star to a 5!!!
Tom
“Bought one picture from here and loved it so much I bought another one. Colours are great and really sharp. Postage is super quick and really well packaged. Will be buying more after Christmas.”
“I bought this as a gift for my friend and he LOVES it. He’s been looking for something special for a while and this is perfect. Great service, fast delivery and fabulous pictures. Will definitely order again very soon 🖤”
“Well, I haven't yet seen the end product, since still in the waiting mode. Now it is 10 days after the order, and no other communication from The Wall, but the request the answer this feedback survey. I would rather get a notification that my order has been delivered.”
Hi Anne
I have just seen this and asked Iwona about the situation. She tells me she replied on the 21st and that DPD were just waiting for you to pay the customs fees. We have just checked and it appears that it has now been paid. Please feel free to keep us updated and let me know if we can help further.
Thanks
Tom
“Perfect ! Fast shipping, awesome prints, even if i had a little prob with my order, the customer support sorted it out very quick. 100% i would buy again !”
“I ordered the wrong sizes and was able to cancel them and reorder the correct sizes with no problem. Such a great company to deal with and everything is sent quickly and securely. Artwork arrives in pristine condition in beautiful packaging. Printed on quality paper, vibrant colours and gorgeous art. Honestly, I can’t fault either this company’s customer service or their products and I’ve bought many, many things from them.”
“Amazing value for a piece of beautiful graphic art that inspires me every time I look at it. Thank you Gallery Wall for making graphic art prints accessible x”
Hey.
We weren't aware that your order hasn't arrived yet and don't appear to have any emails enquiring but I will make a note for Iwona to look into this tomorrow morning and will get back to you!
Tom
