“Website good, shopping easy however communication very poor and slow delivery, it’s been nearly a week since I placed my order and still no communication or sign of my order.”
Hi Sarah, you ordered this topper on a 7-14 day lead time which was detailed on the product information page and on your order confirmation. Good news is your topper is due into us this week and will be despatched on a priority service and on its way to you soon :)
“The site was easy to navigate, and the product descriptions and photos were very good. The check out process also was very smooth. The one thing I didn't get was an estimated delivery time frame, but perhaps I just missed this piece of information.”
Thanks for your feedback, Don! We’re glad you found the site easy to use. Our estimated delivery time frame is usually shown at checkout and in your order confirmation email, but we’ll pass this on to our team to make it even clearer.
Happy sleeping 💤
“I made a mistake and ordered the size. The shop was closed and I sent an email straight away. Within a few hours I’d received confirmation that the order was cancelled and the refund was on the way so I could order the size I wanted. Thank you. It could have been a load of hassle but you resolved it quickly and easily.”
Thank you for sharing your experience! We’re thrilled we could resolve the situation quickly for you and make things hassle-free. If there’s anything else we can do, don’t hesitate to reach out!
Happy sleeping 💤
“So easy to find what I wanted with the filters and quick to order and pay.
I actually came to your site because another one selling SilentNight toppers was hopeless with check out!
So thank you..and for the little % off!
Will recommend 👌”
Thank you, Debbie! We’re so glad the shopping experience was smooth for you. It’s great to hear we could provide what you needed, and we really appreciate your recommendation!
Happy sleeping 💤
“Disappointed that I opened the parcel
To check the quality (I removed a small plastic tab) this apparently means that I have broken the hygiene tab and therefore whether I like it or not I cannot return it. It was not used, or even placed on the bed. Wouldn’t buy from them again and the one I have had to keep is going to the tip!”
Hi Dianne,
We’re sorry to hear you’re disappointed. As with most bedding products, our returns policy follows industry standards, meaning we can’t accept returns once hygiene seals have been removed. This is to ensure all our customers receive brand-new, unused items.
We’re sorry this wasn’t what you expected. If there’s anything else we can do, please let us know.
Best wishes,
The Mattress Topper Company
Hi Elizabeth,
Thank you for your feedback! We’re thrilled to hear you found our products to be great value for money and that ordering was easy.
Happy sleeping 💤
