Hi Carol,
We’re so pleased to hear that the pillow has provided the relief you needed! It’s fantastic that it’s helping with your back pain and cervical spondylitis.
Happy sleeping 💤
“I'm not finding this as effective as my previous pocketed mattress topper it seems to sink where the body is and go up high on the opposite side. I am a single lady in a ks bed.
I don't like the way the empty side raises up.
I may return this for a refund”
Hi Kathryn,
Thank you for your feedback. We’re sorry to hear that the topper isn’t meeting your expectations. For our Seriously Comfortable Toppers, we offer a 100-night sleep trial, so we recommend giving it at least 30 days to adjust to the comfort and help you make a more informed decision.
If you have any questions or need assistance with the return process, feel free to let us know.
Happy sleeping 💤
“It was easy , but since I place my order I have no news when my order will be sent .
I ordered a topper mattress £179 with discount
On the 29/01/25 , we are the 6/02/25 No mattress, I send many email they still do t know when I will be delivered .
THE WORST COMPANY EVER , please Avoid buying from them”
Hi Valerie,
Thanks for your feedback! We’re glad to hear the ordering process was easy. We’re sorry for any confusion regarding your order status. Orders are typically dispatched promptly, but we’ll make sure to send you an update on your delivery.
Happy sleeping! 💤
Hi Derek,
Thanks for the great feedback! We’re thrilled to hear you found the site easy to navigate and enjoyed our selection of products.
Happy shopping! 😊
Hi Kevin,
Thank you for your fantastic feedback! We’re so glad to hear the mattress topper arrived well packaged and met your expectations.
Happy sleeping 💤
Hi Paul,
We’re so pleased to hear your mattress topper is a perfect match for your new Premier Inn mattress! Here’s to many more restful nights ahead.
Happy sleeping 💤
Hi Lesley,
We’re so glad to hear that your mattress topper has made such a positive difference! Nothing beats a cosy, restful sleep. Enjoy!
Happy sleeping 💤
“The website is easy to use. Quick response on my purchase. Always an added bonus I had free delivery and 10% off my order Thank you all I’m looking forward to my purchase”
Hi Tracey,
Thanks for the lovely review! We’re thrilled to hear that you found the website easy to use and enjoyed the discounts. We hope you love your purchase!
Happy sleeping 💤
Hi Mark,
Thanks for your feedback! We appreciate your suggestion, and we’ll look into adding more detailed information on our product descriptions.
Happy sleeping 💤
Hi Carol,
Thanks for your review! We’re glad you appreciated the variety in our selection. We try to offer options to suit different preferences and budgets.
Happy sleeping 💤
Hi Ann,
Thanks for your kind feedback! We’re glad to hear the website was easy to use and that you enjoyed the discount. We hope you love your toppers when they arrive!
Happy sleeping 💤
Hi Emma,
We’re sorry to hear that the mattress topper didn’t meet your expectations. We aim to provide high-quality comfort, and it’s disappointing to hear about your experience.
If you’d like, please get in touch with our customer service team so we can look into this further and discuss other possible options for you.
“It's been OK but we wanted to return our topper as it wasn't comfortable and didn't cool our bed at all.
We wanted to return the topper told instead of sending g it back for a full refund , we now need to donate it , get a confirm the donation and send this to the topper company and then get a refund .
Strange way of doing things as a customer we are doing all the work.”
Thank you for sharing your feedback, Tim. We’re sorry to hear the topper didn’t meet your expectations and that the return process wasn’t as convenient as you had hoped.
We understand it can be a bit inconvenient to donate and send proof for a refund, but we do have this process in place to ensure the topper doesn’t go to waste. We truly appreciate your understanding, and we’ll take your feedback into account to make improvements for future customers.
Happy sleeping 💤
