“Found exactly what I wanted within minutes at an excellent price with added discount on matching pillows! Have been looking round the shops for ages and found nothing suitable.
Looking forward to it arriving and completing my bedroom makeover. Thankyou”
“Easy to find and order products.
Always happy to find a company accepting the Blue Light Card.
I was a bit confused by your returns policy, which states, "Every product has a minimum of 14 business days for you to return or exchange from date of delivery." Do you really mean 'minimum'? If so, what is the maximum time limit for returning a product?”
“Website good, shopping easy however communication very poor and slow delivery, it’s been nearly a week since I placed my order and still no communication or sign of my order.”
Hi Sarah, you ordered this topper on a 7-14 day lead time which was detailed on the product information page and on your order confirmation. Good news is your topper is due into us this week and will be despatched on a priority service and on its way to you soon :)
“The site was easy to navigate, and the product descriptions and photos were very good. The check out process also was very smooth. The one thing I didn't get was an estimated delivery time frame, but perhaps I just missed this piece of information.”
Thanks for your feedback, Don! We’re glad you found the site easy to use. Our estimated delivery time frame is usually shown at checkout and in your order confirmation email, but we’ll pass this on to our team to make it even clearer.
Happy sleeping 💤
“I made a mistake and ordered the size. The shop was closed and I sent an email straight away. Within a few hours I’d received confirmation that the order was cancelled and the refund was on the way so I could order the size I wanted. Thank you. It could have been a load of hassle but you resolved it quickly and easily.”
Thank you for sharing your experience! We’re thrilled we could resolve the situation quickly for you and make things hassle-free. If there’s anything else we can do, don’t hesitate to reach out!
Happy sleeping 💤
“So easy to find what I wanted with the filters and quick to order and pay.
I actually came to your site because another one selling SilentNight toppers was hopeless with check out!
So thank you..and for the little % off!
Will recommend 👌”
Thank you, Debbie! We’re so glad the shopping experience was smooth for you. It’s great to hear we could provide what you needed, and we really appreciate your recommendation!
Happy sleeping 💤
