“Disappointed that I opened the parcel
To check the quality (I removed a small plastic tab) this apparently means that I have broken the hygiene tab and therefore whether I like it or not I cannot return it. It was not used, or even placed on the bed. Wouldn’t buy from them again and the one I have had to keep is going to the tip!”
Hi Dianne,
We’re sorry to hear you’re disappointed. As with most bedding products, our returns policy follows industry standards, meaning we can’t accept returns once hygiene seals have been removed. This is to ensure all our customers receive brand-new, unused items.
We’re sorry this wasn’t what you expected. If there’s anything else we can do, please let us know.
Best wishes,
The Mattress Topper Company
Hi Elizabeth,
Thank you for your feedback! We’re thrilled to hear you found our products to be great value for money and that ordering was easy.
Happy sleeping 💤
“Easy to navigate the website and filter products to suit my needs. Good descriptions (and some videos) to help with choosing the right mattress topper for me. Also like the idea of 100 nights to try it out, but hoping I won't need to return it 😁”
Hi there,
Thanks so much for your review! We’re glad to hear you found the website easy to navigate and that the product descriptions and videos helped you choose the right mattress topper. We hope you absolutely love it, but if you do need to return it, we’re here to help!
Happy sleeping 💤
