“the sent me the wrong size I ordered a double and they sent a single as I had opened the parcile they would no exchange it for a double £24.00 down the drain.”
Hi Kevin, I can see our customer service team have gotten in contact with you already. We sent you the size you ordered however we did offer you a generous discount off your next purchase should you wish to purchase another in a new size. Our returns policy is very clear on the site, and it is industry standard not to accept returns on opened or used product. This is so protect all our customers. Hope you can understand :)
Hi Joanna, thank you for your wonderful feedback! We’re so glad you had a smooth experience with us. We look forward to welcoming you back soon! Happy sleeping 😴
“Read reviews and thought I’d give it try. Very pleased so far. Orthopaedic mattress was making my hips sore but this topper has cushioned and eased the discomfort. Easy to order and delivered promptly .”
Hi Greta, we’re so glad to hear the mattress topper has helped ease your discomfort! It’s great that you had a smooth ordering experience too. Thank you for your feedback, and happy sleeping 😴
Thank you for your review! We’re so glad you’re happy with the quality of your topper. We look forward to serving you again in the future. Happy sleeping 😴
“Change your delivery service! DPD, you would have thought would be good, but no. I'm a public house. The product got delivered to another pub in another street with another post code! What did the driver think, oh there's a pub, that'll do!
Luckily we were able to sort things out between us.
Topper is good though, 5 stars!”
Thank you for your feedback, Dean! We’re sorry to hear about the delivery mix-up with DPD, but we’re glad you were able to sort it out. It’s great to know that you’re happy with the topper! We appreciate your understanding and will take your comments on board. Happy sleeping! 😴
Thank you, Linda! We’re so glad to hear that the topper is lovely, soft, and just what you needed to enhance your comfort. Enjoy your cozy nights! Happy sleeping! 😴
Thank you, Ian! We’re glad to hear you think the product is good, even if you found it a bit thin. If you have any questions or need assistance with finding a thicker option, just let us know. Happy sleeping! 😴
Thank you for your feedback! We’re sorry to hear that you found the choices a bit confusing. We appreciate your input and will work on making the selection process clearer. If you have any questions or need assistance in the future, feel free to reach out. Happy sleeping! 😴
Thank you, Sandra! We’re glad to hear that you found our website easy to use for ordering your mattress topper and pillowcase covers. We appreciate your feedback! Happy sleeping! 😴
Thank you, Ruth! We’re thrilled to hear that everything was excellent and that you’re enjoying pain-free nights with your new topper and pillows. Your satisfaction means a lot to us! Happy sleeping! 😴
Thank you, John! We’re delighted to hear you enjoyed the service and found our team approachable. It’s great to know the item matched your expectations. Your recommendation means a lot to us. Happy sleeping! 😴
