“Disappointed that I opened the parcel
To check the quality (I removed a small plastic tab) this apparently means that I have broken the hygiene tab and therefore whether I like it or not I cannot return it. It was not used, or even placed on the bed. Wouldnโt buy from them again and the one I have had to keep is going to the tip!”
Hi Dianne,
Weโre sorry to hear youโre disappointed. As with most bedding products, our returns policy follows industry standards, meaning we canโt accept returns once hygiene seals have been removed. This is to ensure all our customers receive brand-new, unused items.
Weโre sorry this wasnโt what you expected. If thereโs anything else we can do, please let us know.
Best wishes,
The Mattress Topper Company
Hi Elizabeth,
Thank you for your feedback! Weโre thrilled to hear you found our products to be great value for money and that ordering was easy.
Happy sleeping ๐ค
“Easy to navigate the website and filter products to suit my needs. Good descriptions (and some videos) to help with choosing the right mattress topper for me. Also like the idea of 100 nights to try it out, but hoping I won't need to return it ๐”
Hi there,
Thanks so much for your review! Weโre glad to hear you found the website easy to navigate and that the product descriptions and videos helped you choose the right mattress topper. We hope you absolutely love it, but if you do need to return it, weโre here to help!
Happy sleeping ๐ค
Thanks for the feedback, Paul! Weโre glad to hear the website was easy to use and free of distractions. We aim for a smooth shopping experience! ๐
Thanks for your great feedback, Caroline! Weโre so glad the product descriptions made choosing easy, and itโs always nice to save with a discount! ๐
Thanks for your lovely feedback, Emma! Weโre so glad to hear youโre happy with both the service and the product. ๐
Looking forward to your next order!