“Extremely disappointed firstly with an incorrect order that I received and secondly my original order has still not been met. I placed an order over 2 weeks ago. The communication has been very poor.”
Hi Stephen, really sorry that you received an incorrect order the first time round. Our warehouse team do their best to send our your topper and pillows as soon as possible and sometimes this results in them picking the incorrect item. I can see this has been resolved and you have since received the correct pillows. Someone from our customer services team will be contacting you today to follow up on your order. Than you very much for your patience.
“Arrived quickly and really pleased. So comfortable and have had pain free sleep. I have sciatica and arthritis at times and in the past didn’t know which way to turn, literally.”
“Straightforward ordering process. My only problem was knowing which topper to choose. It arrived on time and having a two-year guarantee gives peace of mind”
Hi Vanessa, thank you for the 5 star rating and review!
If you ever need any help with a future order, please feel free to ring our 24/7 order line at 0333 577 0511 who can help you decide which topper is best to suit your needs 😊
Hi Shirley, thank you so much for getting in contact. I am really sorry for the delay to your order, the topper you ordered is incredibly popular and I can see stock is due into our warehouse today. I will make a note to the warehouse to have your order put on priority and be despatched with next day delivery :)
“I would highly recommend purchasing a sealy mattress topper from this company..I have 5 broken discs and fibromyalgia the relief I feel since buying the mattress topper is amazing! Would definitely use the mattress topper company and sealy again .”
“Very good experience, ordered two toppers, one double (which arrived very quickly) and one single which took a few days longer. Can't grumble at that. Would use again.”
Hi Bernard, sorry to hear you had issues with your delivery. I can see someone from customer services contacted you as soon as you contacted us to make sure your topper arrived at your home safely :)
