Thanks for the feedback Stephanie, I'm sorry to hear your delivery experience wasn't a 5/5 we take all feedback seriously and will work with DPD to make the experience better for you and all our customers in the future.
Thanks for the feedback Paul. The mattress topper you bought is one of our best sellers and we are sorry you had to wait a couple of extra days for delivery.
“Quick delivery for the mattress topper
Arrived opened and was disappointed as the topper was partly open within the plastic and very dusty so needed to carefully vacuum my NEW MATTRESS!!
I’m still waiting for the pillows and cases disappointed with customer care who actually didn’t care! The matress is supurb or I would have sent it back and made a complaint”
Hi Kim, really sorry to hear your weren't happy with the way your mattress topper was delivered. I can see our customer service agents sorted out a replacement for you :)
“True to their word, the company has outdone themselves. Excellent mattress topper options, well explained which clearly left me with a clear decision. Even after sales, the company still keeps it's pulse on client feedback for improvements, this is excellent 👌.”