Hi David,
Delivery for your order is within 7-14 working days as noted on the website and in your confirmation email. You’ll receive a tracking number as soon as it has been dispatched.
If you’d like an update in the meantime, feel free to reach out to our customer service team at hello@themattresstoppercompany.com—they’d be happy to help! :)
Happy sleeping 💤
Hi Karen, thanks for your feedback.
Sorry to hear the topper hasn’t met your expectations. Some of our toppers are designed for a subtle layer of comfort, while others offer more cushioning—if you need something thicker, we’d be happy to help find the right one for you.
Let us know if we can assist! Happy sleeping 💤
“Disappointed that I opened the parcel
To check the quality (I removed a small plastic tab) this apparently means that I have broken the hygiene tab and therefore whether I like it or not I cannot return it. It was not used, or even placed on the bed. Wouldn’t buy from them again and the one I have had to keep is going to the tip!”
Hi Dianne,
We’re sorry to hear you’re disappointed. As with most bedding products, our returns policy follows industry standards, meaning we can’t accept returns once hygiene seals have been removed. This is to ensure all our customers receive brand-new, unused items.
We’re sorry this wasn’t what you expected. If there’s anything else we can do, please let us know.
Best wishes,
The Mattress Topper Company
Hi Frances, you delivery information is included in your order confirmation. I can see the topper you ordered is on a 3-5 day delivery time so should be with you very soon! :)
Hi Penny, thanks so much for getting in contact. Your order confirmation showed a lead time of 7-14 days, the good news is we are getting your stock in on Wednesday and your order will be despatched on priority service so you should receive your topper very soon and be sleeping soundly. Please don't hesitate to get in contact with our customer service team if there is anything further we can help with at hello@themattresstoppercompany.com :)
Hi Tammy,
Thank you for your feedback. As I understand, someone from our team has already reached out to you regarding this matter. It seems the issue lies with DPD, as they were the ones you were trying to get hold of rather than Pillow World.
Rest assured, we’re still here to assist you if needed and will do our best to ensure everything is resolved smoothly. Please don’t hesitate to get in touch if there’s anything else we can do!
“the sent me the wrong size I ordered a double and they sent a single as I had opened the parcile they would no exchange it for a double £24.00 down the drain.”
Hi Kevin, I can see our customer service team have gotten in contact with you already. We sent you the size you ordered however we did offer you a generous discount off your next purchase should you wish to purchase another in a new size. Our returns policy is very clear on the site, and it is industry standard not to accept returns on opened or used product. This is so protect all our customers. Hope you can understand :)
“Change your delivery service! DPD, you would have thought would be good, but no. I'm a public house. The product got delivered to another pub in another street with another post code! What did the driver think, oh there's a pub, that'll do!
Luckily we were able to sort things out between us.
Topper is good though, 5 stars!”
Thank you for your feedback, Dean! We’re sorry to hear about the delivery mix-up with DPD, but we’re glad you were able to sort it out. It’s great to know that you’re happy with the topper! We appreciate your understanding and will take your comments on board. Happy sleeping! 😴
Hi, thank you so much for your order. Our Seriously Comfortable toppers are incredibly popular and thus on a slightly longer lead time. We have a large shipment in at the end of this week and your order will be despatched with priority :)
Thank you for your feedback, Charlie. We're sorry to hear about the lack of communication regarding your delivery date. For help related to your order, please contact our customer services team at 0333 577 0146. Happy sleeping!
“I am still waiting I never received it the dpd did a poor service he didn’t leave he wrote that he came and I was a home it was not true. I have payed and I didn’t receive it”
Hi Regina, I'm sorry you missed delivery of your mattress topper. Glad to see however a new one has been despatched to you and hope you are sleeping more comfortably :)
“Extremely disappointed firstly with an incorrect order that I received and secondly my original order has still not been met. I placed an order over 2 weeks ago. The communication has been very poor.”
Hi Stephen, really sorry that you received an incorrect order the first time round. Our warehouse team do their best to send our your topper and pillows as soon as possible and sometimes this results in them picking the incorrect item. I can see this has been resolved and you have since received the correct pillows. Someone from our customer services team will be contacting you today to follow up on your order. Than you very much for your patience.
“Also, if you are going to charge a rip off price of £5 for delivery, i expect to receive relatively soon.
I will be contacting Klarna today to advise no dispatch, no emails, nothing receieved and will look to possibly cancel order if no communication received.”
Thanks for your revised review - Glad we could get you your order quickly Yassemin, and thanks for the feedback about order tracking. We are constantly working to do better and this is some great feedback for us to take into account :)
“no idea when this is being delivered or even dispatched. absolutly no email.from company to confirm. ordered two days ago.
not good enough and wont be using this shop again!”
Thanks for your revised review - Glad we could get you your order quickly Yassemin, and thanks for the feedback about order tracking. We are constantly working to do better and this is some great feedback for us to take into account :)
“Product was not good as they said on their website. I have asked for return they said if you open the box we can not take return. How can we gonna check it’s good or Bad with our opening the box .”
Sorry to hear you weren't happy with your topper, we have had great feedback on this one but comfort is subjective and sometimes it isn't a great fit. It is industry standard not to accept returns on opened and used product for hygiene reasons. Hope you can understand :)
“Still have not received my trooper it’s now eight days phoned and asked when it would arrive told it had been dispatch on Friday five days before my call then told they could give me a tracking number so I could look to see when it would get to me. Never again will I ordered from them. As I write this still no topper.”
Hi Esther, really sorry to hear you haven't received your topper yet, we despatched your order in 2 days for next day delivery with DPD but it appears to have either got stuck in their system/lost in transit. I will escalate this case with our DPD contact and sort this for you ASAP. :)
Hi Gavin, we despatched your topper within 2 days of you placing your order. We have tried to despatch this topper to your address on 4 separate occasions. We hope Yodel are able to delivery your mattress soon :)
