The Nappy Lady Ltd Reviews

Name: The Nappy Lady Ltd
Address: Unit C, Linsford Business Park, Linsford Lane, Mytchett, Surrey
Rating: 4.85

4.9 Rating 243 Reviews

97 %

of reviewers recommend The Nappy Lady Ltd

4.9

Based on 243 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Nappy Lady Ltd 5 star review on 9th October 2023

Erin P

The Nappy Lady Ltd 5 star review on 25th May 2023

Jenny T

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really loved the nappy questionnaire and detailed report I got back! Such an amazing service, I can’t believe it’s free. It really helped me confidently convert to reusables. My order delivery from The Nappy Lady was fast and the items were great, highly recommend.”

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Posted 1 year ago

“Delivered on time, nicely packaged, great website.”

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Posted 1 year ago

“This company's products are really great and the is quality fantastic. My little one was quick to point out that she prefers the new reusable nappies as they are apparently more comfortable than the disposable ones. The service end of the company is also very good (receipts where emailed and everything relating to the administration of the sale and the logistics in getting it delivered from the UK to Greece ran smoothly. The only snag was the +-25% addition EU customs tax that was charged on delivery of the package. I must have missed this having been highlighted on the company's website.”

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Posted 1 year ago

“So very helpful and efficient. Thank you thank you.”

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Posted 1 year ago

“I did the questionnaire and was recommended the bumble nappy and mother ease wraps. We got the wraps to use with the nappies we already have and they are fabulous, no more leaks! The information and YouTube videos provided by The Nappy Lady are great, really happy with my purchase, and baby looks super cute and dry in his nappy wraps”

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Posted 1 year ago

“The Nappy Lady is an excellent company; the service offered to assess your reusable nappy needs is invaluable (especially since it can be a bit overwhelming to navigate all the options) and the products that we bought from them (wraps, liners, and a nappy bin) are great (as are the recommended reusable nappies that were recommended). We will certainly use The Nappy Lady again when we need further reusable nappies (and related products), and would certainly recommend them.”

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Posted 1 year ago

“I filled in the help form looking for a solution to my baby's leaky overnight nappies - I'd tried multiple disposables, sized up etc and no luck. My recommendation came back quickly, as did responses to my questions, and I purchased totsbots bamboozle and motherease wraps as suggested and there have been no leaks at all!! I honestly wish I'd switched sooner and will probably start using reusable nappies in the day too. My only regret is not using them with my first baby! The information and guidance on the website is really easy to follow as well.”

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Posted 1 year ago

“Really liked the Nappy Lady survey which helped navigate the world of reusables. Went completely with one of the recommendations and so far so good- love the patterns and we are getting into the swing of washing and drying.”

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Posted 1 year ago

“Really happy with the recommendations after completing the questionnaire. Great website with lots of useful info. Quick delivery. Good quality nappies and accessories. Advice over the phone after purchase helpful. Thank you!”

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Posted 1 year ago

“Fabulous, friendly advice! Really helped me work out what nappies and boosters I needed. I was concerned that the first recommendation wasn't quite right, but a few emails later, I understood (and you were right!). Will absolutely be returning as our nappy journey continues”

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Posted 1 year ago

“Great value products. Helpful customer service - sorted out an issue with my order very quickly. Thanks”

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Posted 1 year ago

“Speedy delivery. Cannot comment about products bought as baby not born yet”

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Posted 1 year ago

“Very helpful in calling me personally to ask which colour I'd prefer as a replacement item”

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Posted 1 year ago

“Excellent service all round.”

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Posted 1 year ago

“I’ve made a few orders with the nappy lady now and I cannot stress enough how amazing these guys are! The delivery is super quick and everyone is so knowledgeable! My favourite go to for all of our nappy needs!”

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Posted 1 year ago

“The nappies I bought are a gift for a couple having their first baby - and baby not due until July! So I can't comment on the gift. However. I found the website very informative and I love the ethos - I always used terry towelling nappies (soaking in buckets etc) and women can now use those nappies in an even more ecofriendly way.”

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Posted 1 year ago

“Love The Nappy Lady, my go to website for my cloth journey.”

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Posted 1 year ago

“Everything arrived on time and looks good, and after a couple of weeks use we're really happy with the purchase. Also loads of very helpful advice on their website, would definitely use again.”

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Posted 1 year ago

“Great selection and clear descriptions, helped me to be sure I was buying what I needed. Thanks!”

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Posted 1 year ago

“Very happy with all of the items I purchased, great quality and arrived very fast, would definitely recommend and buy from here again! Thanks so much”

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Posted 1 year ago

The Nappy Lady Ltd is rated 4.9 based on 243 reviews