The Nappy Lady Ltd Reviews

Name: The Nappy Lady Ltd
Address: Unit C, Linsford Business Park, Linsford Lane, Mytchett, Surrey
Rating: 4.85

4.9 Rating 243 Reviews

97 %

of reviewers recommend The Nappy Lady Ltd

4.9

Based on 243 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Nappy Lady Ltd 5 star review on 9th October 2023

Erin P

The Nappy Lady Ltd 5 star review on 25th May 2023

Jenny T

Anonymous

Anonymous // 01/01/2019

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“I already did review but got no reply. Tried the non slip panty liners. They slipped so much I had to take it off.”

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Posted 6 months ago

“Great service, quick and secure delivery!”

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Posted 6 months ago

“Very impressed by the very quick delivery after ordering. Thank you”

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Posted 6 months ago

“My daughter has only wanted wear pants at bedtime even tho she always has accidents we’ve called these night time pants and they work great she’s kept them on and no leakage or spillage they are a life saver as no more going threw mattresses and she loves them”

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Posted 6 months ago

“I have been using this product for practice (Im not due for another 6 weeks) but the overall quality and service has been great especially the guides on the website about folds.”

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Posted 6 months ago

“Excellent service. Really prompt delivery”

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Posted 6 months ago

“Excellent information, availability of good quality stock and prices are reasonable. My go-to for anything nappy related!”

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Posted 6 months ago

“Quick delivery, just what I wanted and needed!”

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Posted 6 months ago

“great!!!!!!”

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Posted 6 months ago

“I am very pleased with The Nappy Lady from all aspects! Great customer service, super-fast (even though I live outside of the UK, in Europe), and very good products with helpful descriptions of usage, which makes cloth-nappying seem a breeze”

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Posted 6 months ago

“Excellent quality producs!”

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Posted 6 months ago

“All good :)”

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Posted 6 months ago

“I bought these for my daughter's second baby to replace the ones she had for her first wee boy. She is delighted with them but a bit disappointed with her original ones in which the zip broke on each. It was the 'pull' bit which needs to be very robust when trying to hang on to a wriggling baby at the same time. This didn't stop her wanting exact replacements but it seems a small thing to render the bags unusable. So strong zips with really perhaps larger 'pull' bits would help save binning otherwise perfectly good bags and make them more sustainable.”

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Posted 7 months ago

“Very fast delivery even with the saver option. Lots of great choice on the website with great prices.”

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Posted 7 months ago

“I was very happy with the nappies. The website has lots of choices.”

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Posted 7 months ago

“Really nice company. I filled in the form for a some advice, and within a few hours they sent me a personalised recommendation for my little one, with a particular fit I had asked for (chunky monkey!) and taking into account drying facilities and other preferences, with lots of other helpful information. When I placed an order it arrived faster than the estimated time and washing care instructions were also emailed over. Really thorough, friendly and helpful service.”

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Posted 7 months ago

“Bought 2x Merula Menstrual cups from them as a) cheaper than the global online place and b) delivery was 3 days quicker! Cannot fault the entire process. Great stock of the items in colour and size choices. Paid for delivery but I do not mind as is cheaper and quicker than me going out to the shops. And delivery was super quick. Great experience all in all.”

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Posted 7 months ago

“Speedy delivery, good range of products. Many thanks!”

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Posted 7 months ago

“Excellent place to source really useful info on all things reusable nappy and a great selection of products. I recently purchased the Nox hemp night nappy which is a collaboration between The Nappy Lady and Little Lovebum and it’s such a fantastic nappy for my little heavy wetter. I’ve finally converted my husband that reusables are better overnight and we’ve since purchased more. We also have the fluffy organic Petit Lulu maxi night and this is a great nappy too. We pair them with a motherease air wrap or the petit lulu pull up wrap and have been leak free for over two weeks now!”

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Posted 7 months ago

“After an initial very confusing period trying to understand the world of reusable nappies generally (my heavily pregnant brain couldn't contain all the different systems and variables!), I've been impressed with the knowledge and helpfulness of everyone I've communicated with at TNL. Managed to get a Bimbles newborn hire kit (with MotherEase wraps) at absolute last minute which arrived very swiftly, and started using it after a few weeks of acclimatising to our new life and little boy. This kit was particularly recommended as we're both tall parents and our son was born 7pds 15oz, not a chub but long! Quickly got used to fitting them (takes a little practice to see when they're too loose etc) and the washing pattern (3x a week using disposables at night), the nappi nippas give a lot of flexibility as to how you fit around the crotch which is good. Impressed at the absorbency - outside can feel completely soaked but fleece inner barely and always soft. If there have been leaks it's because we've not fitted everything together correctly whilst still learning, and the only leaks happening now 1 month on come from disposables. My son is exclusively breastfed so there are some impressive liquid poos but the nappies handle them if we've fastened everything well. Useful to note: good to do an initial fastening and be aware that the cotton likes to relax, after which you can refasten more tightly. This is probably due to being tumble dried. I also purchased the accessories kit including bucket and 2 laundry bags, 1 of the bags was missing but TNL immediately sent me the 2nd without trouble even though I only informed them of this 5 weeks after having received everything. These little things in customer service make a big difference to a new mum, so thank you! I'll certainly be returning to purchase with TNL when our hire period ends, it's a great way to understand the system and get used to reusebles.”

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Posted 7 months ago

It's wonderful to hear how well you've been getting on with the Bimbles hire kit. I'm glad you love them just as much as I do. I used them on my babies too (now big teenagers) and wanted to create the hire kits so everyone has the chance to economically use tiny newborn nappies. As soon as baby is bigger please don't hesitate to ask for help with your bigger sizes. Wendy The Nappy Lady

Posted 7 months ago

The Nappy Lady Ltd is rated 4.9 based on 243 reviews