The Nappy Lady Ltd Reviews

Name: The Nappy Lady Ltd
Address: Unit C, Linsford Business Park, Linsford Lane, Mytchett, Surrey
Rating: 4.85

4.9 Rating 243 Reviews

97 %

of reviewers recommend The Nappy Lady Ltd

4.9

Based on 243 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Nappy Lady Ltd 5 star review on 9th October 2023

Erin P

The Nappy Lady Ltd 5 star review on 25th May 2023

Jenny T

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used for a week and it's soggy, heavy and too hot. Huge wet patches left on clothes and in bed - doesn't work at all so far.”

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Posted 7 months ago

Hi, Sorry to hear you are struggling with your wool wraps i'd like to try and get them working for you and find out what is going wrong. The wool covers are just the water resistant part, is it important to use a reusable nappy that is absorbent enough for how much little one is weeing. I can't see any nappies on your order so if you can let me know what you're using we can ensure it's suitable for night time. If the nappy underneath the wool isn't absorbent enough even a wool wrap which allows for evaporation will leak. Wool covers also need to be lanolised before you use them otherwise they will leak. Did you follow this step before you used them? If so how many times and with which lanolin? Wool is the most breathable fibre but if the nappy underneath is too wet the wool will absorb too much urine and will feel wet as the lanolin is used up by the urine. I've emailed you direct as well so we can help advise you what is going wrong and how to fix it.

Posted 7 months ago

“Will order again. Really helpful when I needed to join two orders into one, after I noticed a quantity problem. Love the nappies too. Washed and prepared for baby in the next few weeks :)”

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Posted 7 months ago

You're more than welcome. glad we could combine the orders for you.

Posted 7 months ago

“Bought the carry potty in the fun dinosaur design and it's brilliant. We are taking our EC journey on the move and this is perfect for helping us do this. Can always rely on The Nappy Lady!”

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Posted 7 months ago

Thank you for the great review. Let us know how you get on with your EC journey. We have just started offering free EC demos too if you need some more help.

Posted 7 months ago

“Such an amazing resource for cloth nappy information and troubleshooting! My order arrived so quickly and everything is brilliant. I've learned so much from their questionnaire and blog posts, and their customer service is fantastic.”

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Posted 7 months ago

Thank you for your 5 star review. You've made my day! Always a pleasure to share my knowledge and help families on their nappy journeys. Wendy - The Nappy Lady

Posted 7 months ago

“Kajabi nappy didn't leak but was uncomfortable Super undies S4 correct by measurement. Didn't leak first time, but did 2nd and 3rd. Smaller size 3 seemed to have worked so far. Loan service would've been useful to try specialist nappies before you buy.”

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Posted 7 months ago

“It protects the sheet and the mattress, but it does not absorb the urine and leave your little one sleeping soundly throughout the night if they’ve wet the bed. Even if they wet the bed once, it needs to be changed and washed. So not really worth the big price tag in my eyes. You have to buy at least 2 to not be constantly washing these, which works out pricey. Might as well just get a waterproof materess cover for a fraction of the price”

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Posted 7 months ago

Hi Sarah, I'm so sorry to hear you are unhappy with your Brolly Sheet and have not got off to a good start with it. The Brolly Sheet has a soft cotton topping and not a staydry layer. This is because the wet feeling feedbacks to the child that they have had an accident to help them wake and learn to night train. While it can be frustrating during night accidents in the long term it will help training. The Brolly Sheet will need changing in the night but as it's not a fitted sheet you can just whip it from under the child and either replace with a second Brolly Sheet. Another method families have used is to also have a fitted waterproof sheet so they can just pull the Brolly Sheet off the pad and then rely on the fitted waterproof sheet as the second layer to prevent you having to put a clean layer on in the night. It is always a good idea to have 2 to help with washing if you're still at the stage of regular accidents. I'll drop you a direct email to see if we can help with your night training.

Posted 7 months ago

“Fabulous product, packaging and delivery”

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Posted 7 months ago

Thank you for your feedback, i'm delighted to hear you've happy with your items and our service. Wendy

Posted 7 months ago

“Good service, order processed and delivered in good time.”

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Posted 7 months ago

Thank you for your feedback i'm delighted that your order has arrived safely with you. Is there anything we could have done to improve our service to you? Wendy

Posted 7 months ago

“Fab products delivered quickly, definitely recommend buying from the nappy lady.”

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Posted 8 months ago

Thank you! Your review has made my day! Wendy

Posted 7 months ago

“Very efficient and fast delivery. Helpful customer service.”

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Posted 8 months ago

You are very welcome. Wendy The Nappy Lady

Posted 7 months ago

“Hi i just got the delivery and need wash first. Then i will do short review .The shipping was great tracking and all. THANKS Dan P”

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Posted 8 months ago

I'm delighted to hear your order has arrived safely with you.

Posted 7 months ago

“I am really happy to support a small, family business but I am not so sure about the products I have bought: the motherease Sandy’s dry nappies and air wraps. The small size nappy is advertised as for 10-20lbs, my daughter is 13lbs and the nappies leave red marks around her stomach and legs. Same for the air wraps, medium is advertised as being for 10-20lbs and these also leave red marks on her. Before first use I washed all the nappies twice as instructed and now I can’t exchange them because of that.”

Helpful Report

Posted 8 months ago

Hi Rasheeda, Yes your little one is definitely in the right size nappies. It sounds like you need the fit tweaked a little. Please drop us an email with some photos of your little one in the nappies and we'll help you get the fit spot on. advice@thenappylady.co.uk Wendy

Posted 7 months ago

“My baby isn’t due for a few more weeks yet, so I’ve not had a chance to test the actual products but the information on the website was useful, my queries were answered quickly and the ordering and delivery experience was great. Would recommend.”

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Posted 8 months ago

Thank you for your wonderful feedback. If you need any help once little one is here please do not hesitate to drop me an email. Wendy The Nappy Lady

Posted 7 months ago

“Excellent service in my purchase of a “my carry potty” for my Grandson. Arrived on time and a good price. Thank you”

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Posted 8 months ago

You're welcome. I hope potty training is going well. Wendy The Nappy Lady

Posted 7 months ago

“The Nappy Lady is helpful & informative. They stock the widest range of nappies I was able to find & provided excellent customer service & a prompt delivery”

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Posted 8 months ago

It's my pleasure to help families on their nappy journey. If you need any help please do not hesitate to ask. Wendy The Nappy Lady

Posted 7 months ago

“Great advice for a novice to cloth nappies!! A good selection of nappies too”

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Posted 8 months ago

I'm delighted you're pleased with your order and our service. If I can help in any further way please don't hesitate to let me know. Wendy The Nappy Lady

Posted 7 months ago

“Great selection of products and super fast delivery!”

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Posted 8 months ago

“The Nappy Lady Ltd has educated me to choose the best type of nappy that works for us. Their description of the nappy, how to clean, how to use and what to do is phenomenal and I'm just happy I found them.”

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Posted 8 months ago

“I have so greatly appreciated the advice given from the Nappy Lady (Sarah replied to my emails). It has been invaluable for helping choose the right nappies for my baby. It’s so good to be able to get personalised advice and I’ve ended up with night and day nappies to suit my baby’s size, needs and habits. Thank you so much!”

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Posted 8 months ago

“Super fast delivery. Great quality items.”

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Posted 8 months ago

The Nappy Lady Ltd is rated 4.9 based on 243 reviews