The Nappy Lady Ltd Reviews

Name: The Nappy Lady Ltd
Address: Unit C, Linsford Business Park, Linsford Lane, Mytchett, Surrey
Rating: 4.85

4.9 Rating 243 Reviews

97 %

of reviewers recommend The Nappy Lady Ltd

4.9

Based on 243 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Nappy Lady Ltd 5 star review on 9th October 2023

Erin P

The Nappy Lady Ltd 5 star review on 25th May 2023

Jenny T

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a first time mum I was a little daunted at the thought of using Reusable Nappies .The Nappy Lady website has everything you need in one place and even bundles for when your first starting out. The products are great quality and very reasonable. The customer service is excellent!”

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Posted 10 months ago

“Amazing service with great communication and superstar delivery. Thank you so much”

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Posted 10 months ago

“Great price, detailed advice, speedy delivery. Thanks”

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Posted 10 months ago

“Great service Order arrived on time and baby cups are great”

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Posted 10 months ago

“Lovely little company. Fast delivery and great communication from ordering through to delivery! Very happy with my purchase and experience will definitely use this company again 😊”

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Posted 10 months ago

“A brilliant team of parents that can help you with nappy related questions! Are selling products which they have tried and tested and can vouch for. Got some lovely nappies for my little one and they are absolutely brilliant.”

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Posted 10 months ago

“So far so good. But baby yet to be born so will be better able to comment then.”

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Posted 10 months ago

“I ordered over the Christmas break and due to the reopening date I didn’t anticipate getting my order until a week later but it still came within 2 days - very impressed! The motherease bedwetters are also awesome. The downside is that they are very bulky but it doesn’t seem to bother my daughter who loves her dino pants. I found they also can take a while to dry (approx 24 hours in the airing cupboard, but if you can check and rotate them around frequently it might be faster). She’s an average size 5 year old and small is the right fit (although I don’t think they will last her long) - we’ve chosen the bedwetters because she wants to try and be dry at night but isn’t ready (lots of wee at night, at least half the nights, whatever we do) and we were hoping these would help her feel wet without getting soaked as she was also starting to get a rash from being so wet in bed. They definitely hold a huge amount of wee! And the bed is dry but she knows that she is wet. Overall they’ve done what we wanted and fingers crossed for dryer nights soon.”

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Posted 10 months ago

“Everything was excellent, but the box it arrived in was rather larger than necessary. However, thankful that the packing material was cardboard rather than plastic”

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Posted 10 months ago

“So glad I found the Nappy Lady. With a child with SEN it is hard to find nappies/swimwear for our children. I needed a reusable swim nappy since shops no longer stock disposable ones once passed a certain size so was very happy to not only find one but at a great price too. Lots of communication about my order and arrived promptly. Would definitely order again.”

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Posted 11 months ago

“I did the questionnaire for help, and TNL came back with some really helpful recommendations. I bought some of what was recommended which came very fast, especially considering it was the week before Christmas! It's all as described and I'm happy with the experience”

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Posted 11 months ago

“Brilliant service, quality and expert advice.”

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Posted 11 months ago

“I have only received part of my order, I emailed to enquire as to where the rest is and I still haven’t received a reply.”

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Posted 11 months ago

“Excellent service with such a wide variety of items. I stocked up on different nappy liners and some wet bags ready for nursery. Couldn't help but add a new cloth nappy as well and I love it so now tempted to shop again!”

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Posted 11 months ago

“Fast, efficient service. On first use the Bambinex performed well. I ordered the next size up after reading the reviews and it fits me well.”

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Posted 11 months ago

“My order was dispatched almost immediately and received a day later. Excellent service and an excellent product!”

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Posted 11 months ago

“Bought pad and wash bag as Christmas gift so can't review yet but online purchasing experience and delivery very good. My daughter uses these products and I heartily applaud the environmentally friendly approach. Well done!”

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Posted 11 months ago

“Total game changer for nighttime feeds. Fits lovely in baby sleeping bags … no fuss nappy change. No waking baby. No fiddling with babygrow press studs in dark. Makes nighttime changes so quick without waking baby. Fantastic and gorgeous soft quality”

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Posted 1 year ago

“Amazing service from The Nappy Lady. We got some Motherease Sandy's Dry nappies having read all of the great reviews and blogs on the website and are absolutely thrilled with them - they work so well! Also spoke to The Nappy Lady when our daytime nappies were leaking and we're so impressed with her personalised advice service. Makes a massive difference when trying to work out the sometimes complex world of reusable nappies! Thank you!”

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Posted 1 year ago

“Great advice on the website. Everything delivered on time. Thanks”

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Posted 1 year ago

The Nappy Lady Ltd is rated 4.9 based on 243 reviews