The Nappy Lady Ltd Reviews

Name: The Nappy Lady Ltd
Address: Unit C, Linsford Business Park, Linsford Lane, Mytchett, Surrey
Rating: 4.85

4.9 Rating 243 Reviews

97 %

of reviewers recommend The Nappy Lady Ltd

4.9

Based on 243 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Nappy Lady Ltd 5 star review on 9th October 2023

Erin P

The Nappy Lady Ltd 5 star review on 25th May 2023

Jenny T

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mi pedido aún no ha llegado. Gracias.”

Helpful Report

Posted 1 year ago

Hello Raquel, I am sorry to hear your parcel has not yet arrived. As your parcel is being delivered to an overseas location it does take longer than our UK parcels to arrive due to shipping and customs clearance. We also find that during the busy Christmas shopping period that parcels take a little longer than normal. Please be assured your parcel left us on the day it was ordered (23rd November) and is last showing an update that it is with your local postal service (27th November.) I have resent you all the tracking information directly to your email to help you arrange customs payments. Please do not hesitate to contact us directly if you have not received the tracking link. The office email for tracking queries is advice@thenappylady.co.uk I am sure your parcel will be with you very soon.

Posted 1 year ago

“Great Communication, Great Products”

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Posted 1 year ago

“There’s a good range of products for everything you could need for cloth nappies and toilet training. I love the in depth descriptions of the products and care/washing instructions. I’ve ordered a few times now and always been happy with my items and the service!”

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Posted 1 year ago

“Very pleasant communication. Fast delivery, lovely nappies and very good price. Thank you 😊”

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Posted 1 year ago

“Lots of useful information throughout the site to help make decisions. I bought some ex-hire Motherease nappy boosters which were well explained and a good price despite still being in like-new condition.”

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Posted 1 year ago

“Great mix of products which saved me ordering from separate sites! Fast and safe delivery. Thanks!!”

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Posted 1 year ago

“Very prompt delivery and the nappies are really good quality. I would recommend them to anyone. Very pleased indeed and no doubt will be ordering more products in the future.”

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Posted 1 year ago

“Fast delivery, items are lovely and soft, and so much good info available on the website.”

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Posted 1 year ago

“Already have the children's kiddiwhizz so purchased the adult one as it was the cheapest online, super fast delivery, very happy”

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Posted 1 year ago

“Quick delivery, well priced, good quality product”

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Posted 1 year ago

“Really pleased with the product quality and looking forward to getting started with washable nappies.”

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Posted 1 year ago

“I absolutely love this kit. Great for someone starting out if you’re not entirely sure what you’re looking to buy. Safe to say I am in love with cloth nappies. Also if you’re looking for any help the online help, videos, tutorials, and recommendation service is all amazing. Iv never been so impressed with customer service. The nappy lady is amazing.”

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Posted 1 year ago

“The recommendations and advice from The Nappy Lady were fantastic! A thorough initial recommendation of products followed by quick and knowledgeable replies to our queries really increased our confidence about starting our reusable nappy journey.”

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Posted 1 year ago

“Loads of great products on offer and great explanations of what they are, what they do and their features.”

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Posted 1 year ago

“Great service and great products”

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Posted 1 year ago

“I came across TNL by chance and am really glad I did. They gave detailed FREE advice following the questionnaire with recommendations of products which resulted in purchases from the website. Unlike other people who want you to sign up for paid advice, TNL provides everything you need and the variety of nappies on offer are great! Any questions are answered quickly and to the best of their knowledge.”

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Posted 1 year ago

“Website easy to use. Delivery very prompt. I ordered the waterproof flat sheets and they are excellent quality.”

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Posted 1 year ago

“Excellent products. Good selection and they really do work - much better in my opinion than the mass disposable items sold in most shops. I only wish I had discovered washable products sooner. Saves money, the planet and the products ensure I get a better night's sleep; as I don't need to get up so frequently during the night to change.”

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Posted 1 year ago

“Brilliant service and products”

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Posted 1 year ago

“Unfortunately this product wasn’t for me”

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Posted 1 year ago

The Nappy Lady Ltd is rated 4.9 based on 243 reviews