Thread The Word have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Absolutely beautiful I'm so thankful it came.. the quality is truely worth the price the colour's are bold and the fabric soft!!!!!!
”
- Robyn Ngarimu
“
Another beautiful blanket for grandie number 2. Great customer service, great price for the quality and fast efficient service.
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- Carla Harding
“
Thread the world have done an absolutely amazing blanket for my soon to be granddaughter. The design. The quality well worth the price.
”
- Trina
“
Gorgeous blanket
Well presented in its cotton bag
Quick delivery
Highly recommend
”
- Karen
“
Beautiful quality and design. Delivery was great and regular updates received.
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- Glynn
“
Quick service and excellent communication from this company. Free delivery too! Thankyou!
”
- Airlie Loughran
“
Basically told me to go back to Thread The Word for full refund.
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- Tracey Q
“
They then refuse to give a refund as shipping delays "do not qualify".
”
- Amanda
“
I received my blanket and the colour was very different to the one on the website. I reached out to the team and they did not offer a refund as I was not happy with my purchase. Very disappointed - I love supporting small businesses but this one does not have good customer service and false advertising.
”
- Anonymous
“
Quick service and excellent communication from this company. Free delivery too! Thankyou!
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- Airlie Loughran
“
Thankyou for your beautiful blanket, l love that it is all Australian, made in Australia and by a young family company and that you can choose from so many designs, font sizes etc! This is a present for my Australian niece and her husband's first baby Scarlett, born in Copenhagen on the 7th of December, living in Denmark 🇩🇰! So "your word is being spread" internationally as l'm sure it often is! Thankyou for your service, quick response to my email and Australia Post also!
”
- Louise Orr💗
“
A lovely gift for a new grandchild - good quality and colours were perfect. Service excellent - thank you ThreadTheWord - I will buy again.
”
- Anonymous
