Thread The Word Reviews

4.9 Rating 1,474 Reviews

98 %

of reviewers recommend Thread The Word

4.9

Based on 1,474 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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About Thread The Word:

Hi there, we’re Thread The Word!

We’re an Australian business located in Melbourne and dedicated to creating beautiful, personalised blankets. All of our blankets are an order of one and knitted just for you.

We are very passionate about making all of our products in Australia. We have been producing personalised gifts for over 10 years in the photo industry.

Our blankets are knitted from 100% combed cotton. Combed cotton is super soft and we do not use any harmful chemicals so they are perfectly safe for babies and children.

We hope you love your blanket as much as we loved creating it!

Visit Website

Phone:

1300 086 238

Email:

hello@threadtheword.com

Location:

43, Lakeside Avenue,
43, Lakeside Avenue
Reservoir
3073

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What fabric softner do you use? LOVE the smell of it lol

Helpful Report

Asked by Chelsea (2 months ago)

Hi Chelsea, Thank you so much for the compliment! We’re thrilled you love the scent. The fabric softener we use is a unique blend created just for us, and unfortunately, it’s not available for purchase commercially. We’re glad it leaves a lasting impression though!

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Answered by (2 months ago)

I have just made a purchase from your company. I opted for paypal 4 payments. I seem to have been charged twice - presumably for 2 products. Can you please cancel the full payment and proceed only with the paypal payment? Christine Vella Sending to 10 Julie Crescent Goonellabah NSW It's a personalised blanket for Maddy Lister

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Asked by Christine Vella (7 months ago)

Hi Christine, We have addressed your query via email. Please check your inbox, and we'll continue to assist you from there. Thank you! Best regards, Thread The Word Customer Happiness Team

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Answered by (7 months ago)