Total Cards Reviews

Name: Total Cards
Address: 6 Maple Way, Durham Way South, Newton Aycliffe, County Durham
Rating: 4.86

4.9 Rating 2,170 Reviews

97 %

of reviewers recommend Total Cards

About Total Cards:

We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!

We have reviews from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest-rated and trusted place for all your TCG supplies.

With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers who trust us to deliver the highest quality service, order after order!

Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find another retailer that has us beat, then just let us know and we'll do our best to price match!

Comprehensive Support
We offer round-the-clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!

Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!

Visit Website

Phone:

03335770094

Email:

support@totalcards.net

Location:

6 Maple Way,
Durham Way South,
Newton Aycliffe
County Durham
DL56BF

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Total Cards 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices and excellent packaging.”

Helpful Report

Posted 6 months ago

Hi George, Thank you so much for taking the time to leave us 5-stars! We really do appreciate your support and are thrilled to hear that you are satisfied with our service. We try our best to keep our prices competitive as we can!! We are so happy to see that your orders arrived in great condition, the warehouse team like to make sure that this is one of the top priorities when packing, and working to get these out quickly!! Once again, thank you for choosing Total Cards to shop with, and we can't wait to see you again!!

Posted 6 months ago

“Haven’t a clue who Total Cards are but they bombard me with emails”

Helpful Report

Posted 6 months ago

Hi There Thank you for reviewing us, we do apologise that you have been bombarded by emails, can you contact the support team at support@totalcards.net and they will look into why this is happening We hope to hear from you soon Kind Regards Ryan

Posted 6 months ago

“Love Total Cards! I've ordered online and been into store and it's just a great visit, great atmosphere and the staff are all lovely and helpful!”

Helpful Report

Posted 6 months ago

Hi Rebekah, Thank you so much for the 5-stars! We are thrilled to hear that you love Total Cards, we will try our best to keep this going!!!! Your feedback has truly made our day!!!! We are so happy to see that your experiences both online and in-store have been exceptional. We take great pride in creating a welcoming atmosphere and ensuring our staff members are friendly and helpful, we are all players and collectors of many different Nerdy outlets. We deeply appreciate your support and look forward to serving you again soon at Total Cards. If you ever need any assistance, don't hesitate to reach out to us. From us all here at Total Cards, we thank you for shopping with us!!

Posted 6 months ago

“Seems like a good company however after they raised the price of a preorder I made years ago and not willing to honour the price advertised I am oppose to ordering. I will order if it's not a preorder and a good price but a shame that what seems like a good company on the surface are quite cut throat when it comes to honour”

Helpful Report

Posted 6 months ago

Hi Neil, Thank you so much for taking the time to provide us with your valuable feedback on Total Cards. We truly appreciate it! We are sorry for the increase in prices you have had with an order, we do not make this choice lightly, and we will always try our best to keep the price the same even after the price increase, unfortunately, it seems that this was not one of those cases. We hope that you might try a pre-order with us again in the future and give us another chance! We will work to try and keep our prices as low as we can!! Once again, thank you for your kind words and we do hope you will take another chance on us! Kind Regards Ryan

Posted 6 months ago

“Been taken my daughter since shop open. Find owners really friendly and happy to see you. Fantastic layout. Some newer south can be quite not engaging at times. Always liked shopping there for my daughters Pokémon cards. But selection not as good as it used to be and price and be higher than over shops around. Still great shop experience.”

Helpful Report

Posted 6 months ago

Hi Trevor, Thank you for taking the time to rate us with 4 stars and for giving us some feedback. We're very glad to hear that you have been visiting our shop since the day we opened, and that you find us friendly, we are collectors and players ourselves so we love talking about the stuff we love. We aim to create a fantastic layout that enhances your shopping experience. We are sorry that there isn't more of a selection at the moment, we're constantly working on improving our selection to meet our customers' expectations. We're sorry to hear that the prices are a little higher, we are trying our best to keep these down as much as we can!! We will take your feedback seriously and we will try our best to get more things in!! Once again, thank you for your support us. We look forward to welcoming you back to Total Cards soon!

Posted 6 months ago

“Items fine, but missing promotional item. Was nothing big but would have brought a smile to the receiver.”

Helpful Report

Posted 6 months ago

Hi Lloyd, Thank you so much for taking the time to rate Total Cards and giving us 4 stars! We truly appreciate your support and feedback. We are glad to hear that you found the items in your order to be fine. We are sorry the promotional items were not added, we will be extra vigilant for future orders to make sure that these are in your next order!! Your valuable feedback helps us improve our services, and we will definitely take this into consideration to ensure a better experience for our customers in the future. Once again, thank you for choosing Total Cards to shop with and we will work our best to earn that 5th star!!

Posted 6 months ago

“Great service will definitely order again.”

Helpful Report

Posted 6 months ago

Hi There, Thank you so much for taking the time to leave us a 5-star rating! We genuinely appreciate your support and are thrilled to hear that you had an exceptional experience with Total Cards. Your kind words and positive feedback mean a lot to us. We strive to provide great service, and we are delighted to know that we have met your expectations. "Great service will definitely order again" – this is precisely the kind of feedback that motivates us to keep going above and beyond for our valued customers like you. Once again, thank you for choosing Total Cards. We look forward to serving you again in the future!

Posted 6 months ago

“My go to online shop for Pokemon new releases/ pre orders. I have always had a positive experience. The products are well packaged and protected well, they arrive in perfect condition everytime. The products are always well priced and often better then other retailers. The store communicates really well with customers and any delays due to supplier are communicated well.”

Helpful Report

Posted 6 months ago

Dear Zhoaib, Thank you so much for your amazing 5-star rating of Total Cards! We truly appreciate your positive feedback and your kind words. It's wonderful to hear that our online shop has become your go-to destination for Pokemon new releases and pre-orders. Our team takes great pride in carefully packaging and protecting all our products to ensure they arrive in perfect condition every time. We are glad that our efforts have been noticed and that you have had positive experiences with our store. Moreover, we are delighted to hear that you find our products well priced and often better than other retailers. We strive to provide competitive prices without compromising on quality. We also appreciate your recognition of our strong communication with customers. We understand how important it is to keep our valued customers informed, particularly when there are any delays due to suppliers. We are always committed to delivering exceptional customer service and ensuring open lines of communication. Once again, thank you for choosing Total Cards as your trusted source for Pokemon products. It means a lot to us to have loyal customers like you. If you ever need any assistance or have any questions, please don't hesitate to reach out. We are here to help.

Posted 6 months ago

“Excellent service as usual. Great communication”

Helpful Report

Posted 6 months ago

Hi There, Thank you for taking the time to give us a 5-star rating and for the feedback! We truly appreciate your support and loyalty. We are delighted to hear that you have experienced excellent service as usual, accompanied by great communication. Providing exceptional service and clear communication are our top priorities, and we are thrilled to know that we have met your expectations. We thank you once again for the review and we hope we will see you again!! From us all here at Total Cards, we thank you for shopping with us!!

Posted 6 months ago

“Do not pre order unless you want items cancelled at the very last minute. Boxes were ordered/paid for over a month before release I then e-mailed to confirm these wouldn't be cancelled when allocation was known to be short for the set. Their staff told me not to worry that they weren't effected by these shortages & I would get the boxes. 3 Days before delivery the order was cancelled and I was refunded. Terrible business practice & I shall not use again in the future.”

Helpful Report

Posted 6 months ago

Hi There We are sorry for the allocation on your order, this is not something that we like doing. Our suppliers didn't notify us of this allocation until a couple of days before we got the stock. This is not something that we as a business can control 😭 I have looked into the chat you had with the support agent and they have let you know that they had not been told of any allocations and at the time there were no allocations placed on this stock from the suppliers. They also let you know that you would be contacted the moment they hear of any allocations, which I can see was done. We understand the frustrations of allocations, as players and collectors ourselves, we hate to have to do things like this, especially for sets like this. This is not the status quo for the game or for us and was due to factors outside our control that led to this being allocated heavily We hope that you will give us another chance in the future for a future set. Thank you for your review and if you do order with us again, we will work our hardest to give you a better experience Kind Regards Ryan

Posted 6 months ago

“Fantastic service and products, superb speedy delivery will definitely shop with you guys again.”

Helpful Report

Posted 6 months ago

Hi There, Thank you so much for the 5-sta! We really appreciate you taking the time to share your positive experience with us. It's fantastic to hear that our service and products met your expectations. We strive to provide the best customer service possible and ensure speedy deliveries. We are thrilled to know that you are satisfied with our services and products. We hope that we will continue to see you in future orders and from us all here at Total Cards, we thank you for shopping with us!!

Posted 6 months ago

“Always well packaged so items received no damage. Fast delivery and a reliable service”

Helpful Report

Posted 6 months ago

Hi Kimberley, Thank you so much for the 5-star rating! We truly appreciate your support and loyalty as a customer, we will continue to work to give you this service for all orders. Our teams work hard to ensure that your items are well-packaged to eliminate any damage during transit as we are collectors ourselves and we do know that this is a big no no for products to arrive with damage! Once again, thank you for your continued trust in our services. We look forward to serving you again in the future! From all of us here at Total Cards, we hope we will see you again!!

Posted 6 months ago

“Love the customer care and love just the whole vibe you guys give off. Can't wait to buy some more cardfight vanguard cards from you guys. x P.S: Plz get some dark states hollow cards”

Helpful Report

Posted 6 months ago

Hi Afonso, Thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you love our customer care and the overall vibe we strive to create. Your kind words mean a lot to us. We truly appreciate your loyalty as a customer, and we are excited to have you as part of our Total Cards community. We will work our hardest to get more Cardfight Products in, if you ever need anything else we are always happy to help Thank you for once again reviewing us and we hope that we will see you again!!

Posted 6 months ago

“As a new customer, I have been very impressed with service levels and quality of cards and other purchases, some great prices especially on sleeves .The customer communications are second to none which I really like ,nothing seems too much trouble. Sorted out a card problem no fuss great stuff guys best regards Martin .”

Helpful Report

Posted 6 months ago

Hi Martin Thank you for taking the time to review us!! It does mean a lot to us that you have taken this time to give us some feedback. We are glad that you are enjoying your orders so far with us!! We will work our hardest to continue to live up to the expectations!! We are so glad to see that the customer service has been second to none, our team are always happy to help and will always try their best to help as much as they can!! We hope that we will continue to see you in the future and from us all here at Total Cards we thank you for shopping with us and here is to the next one!!

Posted 6 months ago

“Amazing service”

Helpful Report

Posted 6 months ago

Hi There Thank you so much for your 5-star rating of us! We really appreciate your support and feedback. It's fantastic to hear that you had an amazing service experience with us. Our team works hard to ensure that every customer has a top-notch experience, and it's great to know that we hit the mark for you. If you need any assistance in the future, please don't hesitate to reach out. Thanks again for choosing Total Cards!

Posted 6 months ago

“Have some good deals”

Helpful Report

Posted 6 months ago

Hi There Thank you so much for sharing your positive experience and giving Total Cards a 4-star rating! We greatly appreciate your support and are happy to hear that you found our services great. We pride ourselves on delivering excellent deals and it's fantastic to know that you have taken advantage of them. Our team is committed to constantly offering competitive prices and ensuring that our customers receive the best value for their money. We would like a little more feedback if possible so that we can earn that last star!! If you can let us know what we can do to improve we will work our hardest to earn that last star Thank you for once again shopping with us and from us all here at Total Cards, we thank you for reviewing us!!

Posted 6 months ago

“A++++++++, all good”

Helpful Report

Posted 6 months ago

Hi Scott, Thank you so much for your 5-star rating of us! We are happy to hear that you had a positive experience with us. Your support means a lot to us, and we truly appreciate it. We try our best to deliver exceptional service to all our customers like you consistently, and we are delighted that we met your expectations. We hope that we will continue to see you in future orders and from us all here at Total Cards, we thank you for shopping with us!!

Posted 6 months ago

“Very happy customer”

Helpful Report

Posted 6 months ago

Hi There Thank you for the 5-stars and for taking the time to review us here on Reviews.Io, it really means a lot to us! We are happy to see you are a happy customer, we do try our best when it comes to making sure that these are the best they can be when arriving with you!! We hope that we will continue to see you in the future and from us all here at Total Cards, we thank you for shopping with us!

Posted 6 months ago

“Ordered twice in the space of 10 days or so and both orders came super quickly! Both were priced really well and the team even accommodated to the little note I added by leaving a little message who has been partaking in Ramadhan this year. Amazing service!”

Total Cards 5 star review on 9th April 2024

Helpful Report

Posted 6 months ago

Hi Muhammad, Thank you so much for the 5-stars on Review.io! We greatly appreciate your kind words and continued support as a loyal customer, it really does mean a lot to us. We are thrilled to hear that you have ordered from us twice in such a short period and that both orders were delivered to you super quickly. Our team always aims to get orders to you as quickly as possible and in the best possible condition we can! We are glad to see that the prices we great, we do try our best to keep these as low as possible and that we were able to accommodate your request for a special note during Ramadhan. We believe in creating a personalized experience for each customer!! Thank you once again for your wonderful review and for choosing Total Cards to shop with, we hope we will continue to give you the very best!!

Posted 6 months ago

Total Cards is rated 4.9 based on 2,170 reviews