Total Cards Reviews

Name: Total Cards
Address: 6 Maple Way, Durham Way South, Newton Aycliffe, County Durham
Rating: 4.84

4.8 Rating 2,559 Reviews

96 %

of reviewers recommend Total Cards

About Total Cards:

We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!

We have reviews from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest-rated and trusted place for all your TCG supplies.

With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers who trust us to deliver the highest quality service, order after order!

Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find another retailer that has us beat, then just let us know and we'll do our best to price match!

Comprehensive Support
We offer round-the-clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!

Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!

Visit Website

Phone:

03335770094

Email:

support@totalcards.net

Location:

6 Maple Way,
Durham Way South,
Newton Aycliffe
County Durham
DL56BF

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Total Cards 5 star review on 5th March 2025

Jen Brant

Total Cards 5 star review on 4th March 2025

Anonymous

Total Cards 5 star review on 2nd March 2025

Aiden Hetherton

Total Cards 5 star review on 27th February 2025

David Ramsey

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emailed to confirm address but haven't received cards I ordered”

Helpful Report

Posted 2 days ago

Hi there, Thank you for reaching out and sharing your experience with us. We sincerely apologise for the delay in receiving your cards and understand how frustrating this can be. I can see that we did ship this out on the 7th, unfortunately, the shipping method you have used doesn't give tracking, Royal Mail does not prioritise non-tracked items, we would always suggest getting tracked shipping. While Royal Mail do attempt to deliver in 2-3 Working days please note that delays can occur 😭! We hope that this will be with you soon Kind Regards, Ryan

Posted 1 day ago

“Not great at the moment. Been waiting since november for a Terapagos UPC. Everywhere else seems to have had stock so I dont see the problem?”

Helpful Report

Posted 1 month ago

Hi There Thank you for taking the time to leave a review. We genuinely appreciate your feedback and are truly sorry that your experience with your pre-order didn’t meet your expectations. Providing excellent service is our top priority, and we are actively working to improve our processes for future orders. We sincerely apologise for the delay and want to reassure you that we are doing everything we can to get your order fulfilled as soon as possible. After reviewing your order details, it appears that the order in question is for a different item. We kindly ask that any feedback reflects this specific order rather than a separate one. Once again, we truly appreciate your patience and understanding. Our goal is always to provide a 5-star experience, and we will continue working hard to ensure all future orders are handled as smoothly as possible. Kind Regards Ryan

Posted 1 month ago

“Freezing! We attend the weekly pokemon tournaments, spend money and we can't even sit in warmth! If we are allowed the luxury of the heating being turned on its limited to an hour. When your sitting freezing for three hours it makes you think you want to go elsewhere.”

Helpful Report

Posted 1 month ago

Hi Sue, Thank you for sharing your feedback with us. I'm really sorry to hear that the temperature during the Pokémon tournaments has left you feeling uncomfortable, this is never what we want customers to feel. We completely understand how important it is to have a warm and welcoming environment when you're spending time with us. We are actively looking into ways to improve the heating situation for our customers. Your experience is important to us, and we appreciate you bringing this to our attention. We’ll do our best to create a more comfortable atmosphere moving forward. Please know that your concerns will be addressed, and we hope you’ll give us another chance to provide a better experience during your next visit. Thank you for your understanding. Kind Regards, Ryan

Posted 1 month ago

“Not had it yet 🫠 ordered it and wasn’t told it was a preorder till after payment. Then had to chase it a few times this month because you aren’t told when it’s being released.”

Helpful Report

Posted 1 month ago

Hi Mary Thank you for your review. We sincerely apologise for any confusion regarding the pre-order status of this item. While the pre-order status has been displayed on the product page since it was listed, we understand how this detail might have been overlooked at a quick glance. I can see that the team previously informed you this was part of a January release. Unfortunately, the supplier for this item only provides estimated delivery months rather than specific dates. Our records show that your order was shipped on the 12th and delivered to your safe place on the 15th. You should have received an email with the tracking details, but if not, please contact our support team, who will be happy to resend this information. We apologise once again for any delays and for the lack of clear communication regarding the pre-order status. We appreciate your feedback and will use it to improve our processes to better serve our customers in the future. Thank you for your understanding, and we hope you’ll give us another opportunity to provide you with the 5-star experience we strive to deliver to all our customers. Kind Regards Ryan

Posted 1 month ago

“Ordered Pokemon TCG: Terapagos ex Ultra Premium Collection was expecting delivery early December (nothing) chased it up quite few times was told soon and even told once will be by weekend nothing was delivered. Then end up telling me they are having trouble with getting the sock in for some reason which i find it hard to believe as it is available on every other website took one google search to find that. someone one recommended me this website was excited to see they have good prices and nice range of products was planning to order few more thing after Christmas but the whole experience was a let down no communication was made from their end to inform that its been delayed etc for transparency specially this time of the year where people are buying thing as gifts”

Helpful Report

Posted 2 months ago

Hi John Thank you for your review, and we sincerely apologise for the inconvenience and frustration this situation has caused with your order. We truly value your feedback and will use it to improve our services going forward. We are sorry that the UPCs have yet to arrive with us. This delay is something we are not happy about, and we completely understand your frustration. We also see that other Retailers have received their deliveries, and while we wish we could provide the same experience, we unfortunately do not know which suppliers they have used as we would use them to get the stock in swiftly. We also apologise for the lack of a more specific ETA from our support team. They do their best to provide the most up-to-date information, but the busy time of year has led to significant delays. Please know that we will take your feedback seriously and work to improve our processes in the future. We hope you’ll give us another opportunity to provide the 5-star service we know we can deliver. Thank you once again for sharing your review, and we are committed to making your future orders a much smoother experience. Kind Regards Ryan

Posted 2 months ago

“Still awaiting this order. Ordered last Thursday and listed as shipped but not arrived as yet.”

Helpful Report

Posted 4 months ago

Hi Brian, Thank you for sharing your feedback with us. We’re sorry to hear that your order hasn’t arrived yet, as we understand how frustrating it is to wait, especially once it’s been marked as shipped. After checking the tracking details, I can see that your order was sent as a Letter, and unfortunately, Royal Mail does not prioritise letters, especially during busier times of the year 😭. Your order left our warehouse on Saturday, and although Royal Mail usually delivers within 2-3 working days, unforeseen delays can sometimes occur. We’re optimistic that it should arrive today, and once it does, we hope you’ll be pleased with your purchase. Should the delay affect your experience overall, please consider leaving feedback for the courier, as these delays are beyond our control. Thank you for your patience, and we hope that when your order arrives, you might consider revisiting your review to reflect your experience with us directly. Kind Regards, Ryan

Posted 3 months ago

“My order still didn't arrived even after the due date in the site”

Helpful Report

Posted 4 months ago

Hi YEHONATAN, Thank you for taking the time to leave a review. We’re truly sorry to hear that your order hasn’t arrived yet. We understand how frustrating this can be and we appreciate your patience during this time. I have looked into this and can see that this was shipped using a none tracked letter, these usually do arrive within 2 weeks of this being shipped for international orders but can take up to 30 working days (this is what the couriers set out for this), if you contact our support team on Support@totalcards.net they will be able to look into this a little more. Thank you for choosing Total Cards, and we hope that we will see you in another order in the future, we would always suggest tracked shipping!!!!

Posted 4 months ago

“Ita Eng vorrei lasciare una recensione negativa ma mi terrò sul neutrale. il pacco è stato abbandonato a terra in una pozza d'acqua e forse qualche animale a cercato di aprirlo. spero che le buste siano intatte e che chiunque legga questa recensione, le cose vadano meglio I would like to leave a negative review but I will keep it neutral. The package was abandoned on the ground in a puddle of water and perhaps some animal tried to open it. I hope the envelopes are intact and that whoever reads this review, things get better.”

Helpful Report

Posted 5 months ago

Hi Daniele Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services. We’re truly sorry to hear about your experience with the delivery. While we strive to ensure a smooth process from our end, unfortunately, we have limited control over the actions of the shipping company, especially for international orders. We would recommend sharing this feedback directly on the courier's review platform. That said, we hope you’re enjoying the products, and we're pleased to see that your order was packed and dispatched on the same day. We would greatly appreciate it if you could consider adjusting your review to reflect our service, rather than the delivery experience. Thank you once again for your review, and we hope to welcome you back for another order, where we aim to deliver the 5-star service that we know we can provide! Kind Regards Ryan

Posted 5 months ago

“The packaging was not ideal as bits of dust and paper had made their way into the cracks of the box and it took some time to clean, the stitching on these boxes are bad in a few places. I've bought the same make elsewhere and it didn't have this issue.”

Helpful Report

Posted 6 months ago

Hi Lucian, Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services. We’re sorry that our packaging caused you extra effort in cleaning; this isn’t something we typically encounter. We’ll take your feedback on board as we work to balance eco-friendly practices with ensuring no fuss clean up. We also apologise for the stitching issues you encountered. As we’re not the manufacturers, we don’t see the products until they’re shipped to you in their sealed packaging. We encourage you to share your concerns directly with the manufacturer as well, as feedback from customers can often drive improvements in their quality control. We regret that your experience didn’t meet the standard we strive for. We hope you’ll give us another chance to provide the 5-star service we know we can deliver. Thank you again for your review. Kind Regards, Ryan

Posted 6 months ago

“Shipment was delayed. The store provided frequent updates. At the end got my the Kingdra promo box, however centring is all off on the promo card. I appreciate that’s not their fault, they could have been mindful and sent a promo box with better centring.”

Helpful Report

Posted 7 months ago

Hi There, Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services. We’re sorry that your order did not arrive in time for the release—this is not the experience we aim to provide. While we worked to get the stock in as quickly as possible, and we’re glad it arrived promptly after it became available, we understand the frustration of the delay. We’re also pleased to see that the team kept you updated as much as they could. We regret that the centering on the product wasn’t ideal. Unfortunately, this is not something within our control. However, we will be extra vigilant in the future for all orders. For issues like centering, we recommend reaching out directly to Pokémon, as they are usually very responsive in addressing such concerns to ensure their products meet high standards. We sincerely regret the delay and are actively working to ensure that future releases are more timely and arrive on schedule. This is not the standard we strive for, and we are committed to providing you with the 5-star experience we know we can deliver. Thank you again for your review. Kind Regards Ryan

Posted 6 months ago

“Order was delayed significantly. Would never have pre ordered if I knew. Lost trust in the brand on my first purchase.”

Helpful Report

Posted 7 months ago

Hi There, Thank you for your feedback. We value all reviews and use them to continuously improve our services. I’m sorry for the inconvenience caused by the delay in your order. Unfortunately, our suppliers have been delivering stock in small batches, which has led to these delays. We once again apologise for the inconvenience this caused We regret the extended delay and are working hard to ensure that future releases are more timely and arrive on schedule. This situation does not reflect the standard we strive for, and we are committed to ensuring that your future orders provide the 5-star experience we aim to deliver and know that we can give to all customers. Thank you once again for your review. Kind Regards Ryan

Posted 7 months ago

“I've paid above Pokémon center price for a pre order or the product. To then receive the product a week after the product was released.”

Helpful Report

Posted 7 months ago

Hi There, Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services. I apologise that the prices you paid were higher than those at the Pokémon Centre. As they are directly linked to Pokémon, they can offer lower prices than we can. However, we are always trying to price match and if you ever do find a product is cheaper elsewhere you can contact us before your order is shipped and we can look into this for you. Regarding the delay in your order, I apologise for the inconvenience. Unfortunately, our suppliers have been sending stock in small batches, which has caused delays. Most of the stock has arrived, with a few items still pending, but they should be with us soon. We sincerely regret the extended delay and are actively working to ensure that future releases are more timely and arrive on schedule for all customers. This is not the standard we aim for, and we will do our utmost to ensure that any future order provides the 5-star experience we strive to deliver. Thank you again for your review. Kind Regards Ryan

Posted 7 months ago

“Sadly the book I ordered was badly damaged, the spine was broken at the top of the book, and a sticker placed on the front cover which will cause more damage if removed, there was no damage to the box packaging in which it was delivered in, that suggested the book was sold in this state, and clearly not what I expected, or even mention about on their website, it did say it was used but no mention of damage. Very disappointed. First time using this store and my last unfortunately. Book purchased Call of cthulhu ( shadows over stillwater) I've repaired the spine myself to stop it getting any worse but will be looking elsewhere for a replacement book. As this is very very well worn book and Over priced verses the quality expected. Sadly that's my honest review. 2 stars purely based on price and quality condition of the product received.”

Helpful Report

Posted 7 months ago

Hi Graham Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services. We are genuinely sorry that the book did not meet your expectations. I have reviewed the product listing on our site, and I see that it was classified as damaged goods, which was the reason for the reduced price. However, we understand that this was not adequately highlighted, and we sincerely apologise for any misunderstanding. Regarding the sticker on the front cover, we deeply regret that it was placed in a manner that could cause further damage. We are committed to ensuring this does not happen in the future, and we will work on improving our handling processes. If you would like to see photos of any damaged products before making a purchase in the future, please do not hesitate to reach out to us at support@totalcards.net. We would be happy to provide these to ensure you have a clear understanding of the item's condition. Once again, we apologise for the inconvenience and disappointment caused. We respect your decision and hope that, despite this experience, you might consider giving us another chance. We are committed to providing you with the 5-star experience we know we can deliver. Thank you for your honest review. We will take all the feedback to heart and strive to make our services even better. Kind regards, Ryan

Posted 7 months ago

“The product hasn’t yet arrived. I preordered months before release and it is now well past release day. You have sent me an email to ask for for feedback but not the product.”

Helpful Report

Posted 8 months ago

Hi Richard Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services. We sincerely apologise for the delay in the arrival of your order. Unfortunately, we experienced a delay in receiving the item ourselves, but we shipped it out to you as soon as it arrived. According to the tracking information, it has been delivered to your safe place today. We apologise again for this delay in your order and we do hope that you will still enjoy this. We will work to make sure any future order is a 5* experience! Kind Regards Ryan

Posted 8 months ago

“Still waiting for my order to arrive so not fair to comment on quality of cards at this time, but it is a little odd to request a review when the product hasn’t even arrived yet.”

Helpful Report

Posted 10 months ago

Hi John Thank you for reviewing us, we take all feedback to heart and will always try our best to make changes to make our service even better. I would like to apologise that this email arrived before the order, this is supposed to arrive when the couriers deliver but it seems it has not taken into account any delays or Bank Holidays We hope that this will be with you soon and if you need anything else the support team is happy to assist on Support@totalcards.net We hope that this will be with you very soon though!! Thank you for your review and we hope that your order will be awesome once it arrives!!!! Kind Regards Ryan

Posted 10 months ago

“Customer service wise regularly tried to help with the problems but was regularly let down for pre orders in recent months with little knowledge of when they would be fulfilled and was willing to give a couple of chances. Will no longer pre order with total cards”

Helpful Report

Posted 10 months ago

Hi Chris Thank you for taking the time to review us and for providing us with this feedback. We take all feedback to heart and we will continue to work our hardest to make all orders the best we can. We have already started sorting out the problems with the pre-orders, and our last few sets have been going off without a hitch We are glad to see that customer support has attempted to help with the problem and they are always happy to help. We hope that you will give us another chance with a future pre-order, and we will work to make sure to give you a 5* experience that we know we can give all customers! Once again we will make sure your feedback is heard and worked on!! Kind Regards Ryan

Posted 10 months ago

“Unfortunetly they dont seem to fit the polemon cards easy, struggle to get them in and can potentially quite easily damage the card”

Helpful Report

Posted 10 months ago

Hi JB Thank you for reviewing us and thank you for the feedback, we will make sure to look into this to improve future orders 😊 We are sorry that the product you have ordered was a struggle to get your Pokemon Cards in 😭, all our details come directly from the suppliers. We would suggest leaving a review with the manufacturers regarding this issue as this is not something that we can control 😭 That being said, we will work our hardest to make sure our details are as great as they can be in the future and if you are ever unsure of anything our support team are always happy to help!! We hope that you will give us another chance so we can give you a 5* experience that we know that we can give!! Kind Regards Ryan

Posted 10 months ago

“"Could you spare a moment to share your thoughts on your recent purchase?" My last order was December 2021 so not exactly recent......”

Helpful Report

Posted 10 months ago

Hi There Thank you for reviewing us, We apologise for the email to rate an order from back in 2021, we have been going through old orders that have not been shipped due to digital items or bundle items when we moved to the new site. We do hope that this order you did get back in 2021 was awesome though, and we do hope that you would be able to review that not just this email 😭. That being said thank you still for providing us feedback on the email We hope that you will order with us again so that we can make sure to give you the 5* experience that we know we can give!! If you ever need anything our support teams are happy to help! Thank you once again for shopping with us! Kind Regards Ryan

Posted 10 months ago

Total Cards is rated 4.8 based on 2,559 reviews