TouchNote Reviews

Name: TouchNote
Rating: 1.25

1.3 Rating 159 Reviews

4 %

of reviewers recommend TouchNote

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17-18, Clere Street, London
EC2A 4LJ

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TouchNote 1 star review on 30th November 2022

Anonymous

TouchNote 1 star review on 13th September 2020

Chris

Anonymous

Anonymous // 01/01/2019

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“Unbelievably, con artist illegal stuff happening here where they rip you off and do not let you cancel - they will stall over and over again to make you be out of the 14-day refund window --- and then bam, you are are no longer eligible -- meanwhile I cannot get through on the phone lines -- I do not know how my membership auto-renew was even turned on -- this is a nightmare!! Help me please stop this company from stealing from us -- report these people”

Helpful Report

Posted 2 days ago

“I paid good money and bought lots of credits when Touchnote launched years ago. They were great then. Now the site and products are generic, there's zero customer service and with new ownership they changed their policy and funnel you into buying minimum credits with an expiry date. Take your hard earned money elsewhere. These people are thieves for your days and money.”

Helpful Report

Posted 1 month ago

“The card was never delivered! There is no place to contact to resolve the issue on their website. I was robbed, money thrown in the bin and my sister's card never arrived! Absurd! Don't buy from them!”

Helpful Report

Posted 1 month ago

“I would avoid using this website at all costs. They force you to buy 5 credits which then expire in one year if you have not used them. This really feels like they have stolen your money. I have been using them for years and they did not always do this. I will certainly choose to use alternative companies in the future.”

Helpful Report

Posted 2 months ago

“I canceled my membership with Touchnote on the website over a year ago, but it turns out I did not cancel! When I saw the charge on my credit card this year, I tried to cancel again and wrote to the company. The representative wrote back and said I had not yet canceled! So BEWARE. This company is making it very very hard to cancel.”

Helpful Report

Posted 9 months ago

“I keep cancelling my account and every year they charge me again. I go to customer service and then they can't find my account so I have to send in a bunch of info to " prove " what I'm talking about. Things seem to get rectified and then I get charged all over again. I just changed my CC this year and they keep emailing me to update it. Why are they asking me to update my CC when I cancelled their services a few years ago? It's extortion and a huge time suck for me to try and rectify. I would never recommend this company.”

Helpful Report

Posted 9 months ago

“I was a long time user paying for credits when I needed them. Faultless service. But this year I was signed up to an annual plan I did not agree to and now any credits I had previously purchased have expired. Absolute sharks. No idea what has happened to the company but best avoid.”

Helpful Report

Posted 10 months ago

“Have Touchnote gone bust? They're not responding to my complaints and they have not delivered my last two orders.”

Helpful Report

Posted 10 months ago

“I've been using TouchNote for the past eight years. The quality of the card is excellent! I normally send approximately 45 cards at Christmas, and I've received a copy of the card sent. This year I've had numerous problems with the company. They discontinued personalization of cards within an order, and I have not received a copy of the card sent. I'm now questioning myself if other cards were not sent. The response from their service department is poor! The company appears to place profit over customer. I'm looking at an alternative next year?”

Helpful Report

Posted 10 months ago

“Customer service does not respond and the pricing is horrendous with the price increases + automatic renewal. Delivery is what caused me to write this review because my personalized cards to friends, colleagues, and clients were sent to the WRONG people! They won’t honor refunds/returns even when they screw up.”

Helpful Report

Posted 10 months ago

“Don’t count on the card being delivered! Love the cards, but MY CARDS OFTEN ARE NOT DELIVERED! When touchnote offers to resend the card it is still never delivered. I asked to terminate my subscription and refund the prorated amount left in account and they would not do so (read the policy when you sign). They need a way to track their product.”

Helpful Report

Posted 11 months ago

“If I could give a zero I would. Worse card service ever. Half of the cards do not arrive. Yet they will insult you with emails saying this rarely happens. A lie! Their customer service is a joke. They say they will respond with 24 hrs. It takes them over 72 hrs to respond if your are lucky and they never give an accurate or resolve your problem. Save your money. Find a more reputable company. I smell class action lawsuit with this company. A complete fraud.”

Helpful Report

Posted 11 months ago

“card still hasn’t delivered! no confirmation email or anything!”

Helpful Report

Posted 1 year ago

“Ordered a post card and it wasn’t printed properly. Can’t find a way to feedback”

Helpful Report

Posted 1 year ago

“I placed a order got no confirmation & emailed them and they have not gotten back…. It was a sentimental card that i put thought into this is upsetting ! Where is my order !”

Helpful Report

Posted 1 year ago

“One was sent to me and I tossed it because the envelope looks like junk mail. No return address or info of who might have sent it. It says UNITED STATES as the address which made me suspicious. and some strange looking "stamp" in the upper right hand corner. Suggest doing something to the envelope so I know it's not junk.”

Helpful Report

Posted 1 year ago

“I asked for a thank you note for furniture...to a chat called DAVID ..the part of the form ask for my name the sender ..they put my name ..so I just got a thankbyou to my self ..moronic company's, I would not youse them again”

Helpful Report

Posted 1 year ago

“Almost all of my cards are never delivered, and whilst they are resent for free they still never arrive. I have opened multiple tickets with no refunds for services not received offered, and I have been forced to go legally through a resolution ombudsman for retrieving funds given over for service that has not been received. Customer service is non existent, and they do not want to offer refunds for their abysmal service that doesn’t deliver the cards themselves. Overall, pretty poor, and I’ve been told the yearly membership is non refundable, so my advice is don’t waste your time or money! Go elsewhere and use other methods, TouchNote is a shambles who steal customer money.”

Helpful Report

Posted 1 year ago

“If you don't use credits within 12 months they steal them. Like, just zero out your account. Who does that nowadays? I deleted the app; these guys are thieves.”

Helpful Report

Posted 1 year ago

“Worst app experience ever. Not user friendly. Report a problem does not work. Don’t waste your time.”

Helpful Report

Posted 1 year ago

TouchNote is rated 1.3 based on 159 reviews