Name: TouchNote
Rating: 1.25

“I have had the same problem did any of you get your money back. Really upset”

Helpful Report

Posted 4 years ago

“DO NOT USE Took money out of my account without telling me and signed me up for a membership!!!”

Helpful Report

Posted 4 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. Having checked our support centre, I confirm a full refund was processed as per your request. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Ordered cards for my friends which arrived quickly. However I’ve just found out they have taken £47.99 out of my bank account without knowing! They surely shouldn’t be allowed to do this. Very misleading when you sign up to a free trial, do not use this company!!!!!”

Helpful Report

Posted 4 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. Having checked our support centre, I confirm a full refund was processed as per your request. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Terrible online service! I signed up for the free trial with the intention of signing up for a year to enable a child to have contact with their absent parent during this pandemic. The cards are lovely and are delivered quickly but on trying to cancel my membership after reading the bad reviews I am unable to. No cancellation button! No reply to my emails! Unable to cancel through App or desktop! Shame really because I would have def used again when needed. Now for a lengthy call to paypal to try and cancel future payments!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

Hey there. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this, and for the inconvenience this caused you. Having checked our support centre, I see your trial membership was cancelled and no payments were ever made. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

“Beware!! Scammers!! I used the free trial of one card, never agreed to membership. .01p was taken from my account then 2 weeks later £47.99. No contact. I have complained to them and opened a dispute with my bank. Very angry!!”

Helpful Report

Posted 4 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. Having checked our support centre, I'm afraid I wasn't able to locate any requests about this. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“What can I add. Absolute scam. Took 47.99 from my account even though I tried to cancel. Expensive for 1 postcard that I thought was a free trial. Based on what I’ve read no chance I’ll get my money back.”

Helpful Report

Posted 4 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. Having checked our support centre, I confirm a full refund was processed as per your request. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Disgusting fraud rip off merchants. Stop you cancelling and then deduct money from your card without telling you. Total total scammers and con artists! Police need to investigate these!!!”

Helpful Report

Posted 4 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. Having checked our support centre, I see that this was resolved as per your request. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“If I could give zero I would. Total scam, unable to cancel before trial period ends. Tells you you can't do so using app, directs you to website to cancel, wish directs you straight back to app. Have sent an email to cancel before payment be taken out. Will update as to whether they do this or not”

Helpful Report

Posted 4 years ago

Hey there. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear you faced issues with the cancellation process, and for the inconvenience this caused you. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

“Do not use.............. If I could give it no stars I would. Scam and a con. Someone needs to contact this company from high up and get it closed down.”

Helpful Report

Posted 4 years ago

Hey there. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

“Scam - cancelled online but didn't scroll down to see cancel button - clicked above where it said do you wish to lose all these benefits etc.. listed them then said - nevermind - take me back to my account which i clicked, where I thought it had cancelled. It also auto renews without informing you first - for a year!!! Not even by month. Feel ripped off.”

Helpful Report

Posted 4 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. Having checked our support centre, I confirm a full refund was processed as per your request. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Terrible, been charged 47.99 also :(”

Helpful Report

Posted 4 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“DO NOT USE..... Cancellation of membership is nearly impossible. You cannot use the mobile app to cancel, you must use a desktop. If you use your appleid to log in on the app, you will need to log in using this, your email address will not work even if it is the same email. At every opportunity, they try to trick you into keeping the membership. They are advertising on TV during the pandemic, taking advantage of people missing there family. To then charge them £47.99 as they cannot cancel the membership.”

Helpful Report

Posted 4 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear you faced issues with the cancellation flow, and for the inconvenience this caused you. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Absolutely horrendous Took a payment out on my Applepay without consent, paid for postcards and took £47.99 out of my account please do not sign up, I’m a single mom and I’ve had to pay out to these looks like me and my young son won’t be eating for a week thanks to these scammers !!”

Helpful Report

Posted 4 years ago

Hey Terri, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. Having checked our support centre, I confirm a full refund was processed as per your request. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Impossible to cancel your subscription”

Helpful Report

Posted 4 years ago

Hey there. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear you faced issues with the cancellation flow, and for the inconvenience this caused you. Having checked our support centre, I see we've resolved this as per your request. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

“I had one postcard sent, and was instantly signed up for silver membership for £47.99 which was never made clear, and i certainly would never signed for. Save your money, and please don't use this company.”

Helpful Report

Posted 4 years ago

Hey Anon, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. Having checked our support centre, I confirm a full refund was processed as per your request. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“This is a scam. They auto-enroll you in annual membership and try to charge you €50 with no way to cancel the membership.”

Helpful Report

Posted 4 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. Having checked our support centre, I confirm this was resolved as per your request. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“IMPOSSIBLE to cancel membership. Very poor and misleading. Do not use.”

Helpful Report

Posted 4 years ago

Hey there. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear you faced issues with the cancellation process, and for the inconvenience this caused you. Having checked our support centre, I see this was resolved as per your request. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

“They try to make it impossible to cancel. Had to change credit card to get rid of them. In my opinion very questionable to say the least. All issues now sorted”

Helpful Report

Posted 4 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience with the cancellation process. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. Having checked our support centre, I confirm a full refund was processed as per your request. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“The concept is solid. It's easier to send cards through this service, for sure, but doesn't seem like they update the cards often. My beef is trying to cancel. I did do it online, but apparently it didn't cancel for the current year (but the next year). When I emailed them, I got a snarky email back about how they got the service for free and knew what I was getting into, but they will refund out of the niceness of their hearts. WTF?”

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Posted 4 years ago

“Terrible customer service at TouchNote. Trying to close my account is impossible and Customer Service won’t help. They have my money and I can’t get it back. Be careful folks”

Helpful Report

Posted 4 years ago

Hey Karlc. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this, and for the inconvenience this caused you. Having checked our support centre, I see this was resolved as per your request. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

TouchNote Reviews