“I am sorry to say, that I refused the packet. Which is so sorry. I did not wat to pay 33,44 euros, because nowhere on your site I could read that there was a extra costs. Ik hope you will return my payment. CLW van der Avort
carlavanderavort@outlook.com”
“The products I ordered were fine-I'd rate them a 5. I found the shipping costs from the UK to the Netherlands more than I wanted to pay, but accepted that. I was then surprised when notified by UPS that I would have to pay an additional charge of 26 euros for delivery. This made the products more expensive than I ever would have paid. After completing the order, I noticed that UW posted a warning that additional charges may apply, depending on the country. This was in very small print and easy to overlook. I assume UW is aware ahead of time in which countries this additional charge will apply, and I think in all fairness that you should warn people ahead of time so they are aware of how much more they'll have to pay before it's too late.”
“I paid 44€ for 3 double oven gloves. When the package arrived I should have paid 29€ more, which I refused. So I never got my order. I find it unfair and rude.
I shall never visit your website again and shall discourage my friends and family to do it.”
“Unfortunately I was faced with a considerable bill for customs and import tax when my products arrived. In Germany.
Since Ulster Weavers is based in NI this was completely unexpected.
Also, sand was leaking out of one of the doorstops that I ordered. Not happy”
“I have never received my order. On top of that I've received an unpaid bill for 15.60€ from UPS. I'm very upset as this order is for my granddaughter's birthday.”
“Hi, my wife loves your items. Last year, she bought a PVC shopper bag in Vienna. Unfortunately, I forgot it somewhere and couldn't find it anymore. So, I ordered the same item from your website. However, I had to pay for both shipping and import tax, and in total, I paid almost three times the price of the item. That's fine; the first and most important thing is the happiness of my wife. But at least, I have expected a small gift in the box as a token of appreciation for our loyalty to your brand, considering that I imported a product from the UK to the Netherlands :) Nevertheless, I'd like to thank you for your lovely products, which bring happiness to my wife”
“Contacted customer services 10mins after I had placed order in the early evening. They replied first thing next morning the delivery address had been corrected as I had requested and there would b no issues. However, goods were delivered to the old address and not the new one. Despite emailing twice more I have had no response 😤”
“Bought a fair amount of bags now from Ulster Weavers Ltd and am very happy with all of them. Great value for money, good timing in delivery and packaging with pride. Thank you.”
“Easy to order, Many different designs and sizes.
Emailgave probable dte of delivery. The order arrived early.It was well packed.
Very good service. Just what I wanted. Good quality at a reasonableprice.”
