“Terrible customer service. I ordered two t-shirts which arrived on time however both were too big . I followed the exchange process and the t-shirts were delivered back to UNIK over two weeks ago and I have heard nothing from them. I have also sent two emails to the support team and have had no response. As a last resort, I have also tried contacting them via linked in but, as of yet have had no update on my order.”
“Good clothing but terrible customer service!
Wanted to use the pay in 3 but it wouldnt work so was forced to pay in full. Not a problem! Sent an instgram message to them and was told to email which i did. Chased up for a response via Inst ans was told an email was sent. It wasnt! Chased again and another person was dealing with socials and was clueless to my issue. Confirmed order details and was told an email was sent again. No email recieved. Told them again i havent had an email and since then radio silence. 5 days an counting. Defo wouldnt use again. Terrible customer experience”
“Gave me the wrong phone case (16 or 17 not a iphone 15) and when I went to go through the return process I have to pay because they got my order wrong? Also I sent an email nearly 2 weeks ago and still no reply.”
“Excellent service throughout, easy oonlibe service, and step by step on delivery dates. My order arrived 2 days after I ordered. T-shirts great quality, will definitely be preserving more. Only one thing to improve, more options for women’s vests. Thanks”
“Absolutely love Unik! The clothes have amazing and unique designs and the quality is great. Everything is super comfortable! Really quick delivery as well and great customer service too.”
“I find the quality and sizing of these shorts soooo good!! They come pretty fast and are easy to return if needed. I have four now and I love em all!”
“I bought 4 tshirts on the sale and I got them when I came back from holiday. Tried 1 on and I was surprised at the quality. A nice feeling but weighty cotton material. The print looks great on the tees too. Impressed.”
“Ive got a few tees from UNIK now and the quality of the material, sizing and designs are all excellent. The only thing I’ve noticed is the print is rubbing off and fading from one, despite following the washing instructions. Overall great tees though.”
“Was meant to have my order delivered on the 26th of June still not received it. I message on the 29th asking where my order was after the tracking code showed that the items had not been received by Royal Mail. Got a reply a day later saying it would be looked into heard nothing so had to chase again on the 30th still nothing chased again on the 31st finally got a reply saying due to a stock error one of the tees was out of stock which is why the order hasn’t gone out. I was offered either a replacement or the money back on a gift card (no refund) I replied the same day back to the email asking for a replacement this was on the 2nd of July. I’ve had no response or acknowledgement about this. I understand errors happen but this is being dealt with way too slowly this could have been resolved quickly but due to poor communication this situation is getting very annoying now”
“I ordered 2 T-shirts from Unik on the 24th June, one for me and one as a gift. Both arrived on the 29th June but one was the incorrect order. I’ve emailed asking them to exchange it, as I’d bought it as a gift, and didn’t receive a reply. I followed up through Instagram DM and got a reply the next day to say they’d reply to my email. I got no reply and had to follow up again via Instagram. Their solution was to offer me the “chance” to keep the wrong tshirt, so long as I paid 40% of the cost and then they’d send me the correct one I ordered, or to sort an exchange. I replied explaining I want the exchange, it’s been 4 days and I’ve not received a reply and I’m no closer to receiving a refund or an exchange for the order I placed. I’m gutted as the quality of the tshirt I wanted it great, but the other was meant as a gift and it’s gone past the date I needed it for. The T-shirts might look good but the customer service is sub-par.”
