“After making many good purchases i was happy with I took the chance on the £75 mystery box and was bitterly disappointed. I thought it was a great way to get some items with one of the many cool designs on the website however every item that was delivered was completely plain.
Wouldn’t recommend the mystery box at all and am really disappointed with the purchase.”
“The product is great but unfortunately giving 1 star as I have received the wrong size. Initially the response to customer service email was helpful and quick but since then they have not been replying to me and my issue is not resolved. Shame as this is a great product!
If this issue can be sorted I’d be happy to give them 5 stars.”
“The quality of the sweater is absolutely outrageous, I can’t believe these sweaters are sold for such a high amount for what they are offering. Will definitely never buy again.”
“I’ve placed an order and received the wrong item. Until now I haven’t received the sweater I’ve ordered even though I already paid and still waiting of an answer from you. Poor service!”
“Ordered a t-shirt, got send the wrong size. Mistakes happen, no problem. I contact you about it, saying i want to swap the t-shirt for the correct size, assuming you will pay the shipping fee. From then on i hear nothing… tshirt itself is nice, but the fact i do not get a response from you is a bit of a shame…”
“Terrible to do business with. Items clearly marked as in stock, then automated mail saying on their way. Days later a mail saying new stock arriving soon…. No response to mails asking about progress - just stock mails. No phone number to contact. Only thing that happened quickly was taking the money ☹️”
“I ordered on November 27th and I still have no news of my parcel... I've been waiting 17 days and now I'm being asked for my opinion even though I still haven't received it. Bad, that's my opinion at the moment.”
“I have nothing positive to say! I’ve yet to receive my items, one item is out of stock and they haven’t advised me which one nor how long it will be until I will get it….its been 10 days since the order. This is the second or third request for feedback though!!! Really poor customer service”
“I have tried to get in touch with your customer service and can’t get hold of anyone. The sweater I bought as present for my friend is really poor quality and bobbled and I’d like a replacement one sent out please. Seriously considering not buying from you again and just returning the sweater to be honest. Really disappointed :(”
“Avoid This Company at All Costs!
I had a truly disappointing experience with this company. I paid for next day delivery, but after five days, I'm still waiting for my order. To make matters worse, one of the items I purchased was out of stock, and I received no communication about it.
The lack of customer service is appalling—I've reached out multiple times with no response. It’s incredibly frustrating to feel ignored and left in the dark. Save yourself the hassle and look elsewhere for a more reliable service.”
“I ordered a hoodie on 15/10/24 but still have not received order. £63.95 has been taken out my account. Struggling to see where the order is. The communication is poor”
