“Terrible quality products and customer service. Ordered the Essentials Vintage Washed Hoodie and Joggers in Cocoa and the colours don't match - even though it is described as a matching set. The hoodie is not fit for purpose and is faulty, one side of the pocket is normal, on the other side the pocket isn't big enough to get your hand in... and the stitching is completely off. Contacted customer service and got advised about the 'vintage wash' of the items which has nothing to do with the issues mentioned. Had to ask for a free returns label. I then received my replacement order which has the exact same issues as the original order! Contacted customer service to get an out of office response, which means the issue won't even begin to get resolved for at least another 5 days ...”
“This is an excellent t-shirt! I got sent the wrong size initially but the customer service was so quick to react and send me the corret order. Top notch stuff!”
“I would really love to be able to write a positive review of the top but I still haven’t received it after a technical error they had on the website. I asked to exchange it for a small and am still waiting. Chased it up (again) and they sent me the wrong delivery link. I have no t-shirt and am out of pocket. I have had to chase this item up most days and the whole customer service has been incredibly slow and frustrating. A real shame as would have been a returning customer but this has massively put me off coming back.”
