“Bought items including socks. When my parcel arrived it was in good condition and everything was as described..apart from a pair of socks was missing! I contacted UNIK CLOTHING and they sent another pair. Unfortunately I didn't receive them! I contacted UNIK CLOTHING again. Another pair of socks were sent out and I finally received them. The only down side was ..they were part of a gift.which was given minus the socks. Anyway..10/10 for Customer Service fixing my issue. I would order again as Customer Service were EXCELLENT!!”
“Very happy with the clothes I kept. But the fact that I can’t get a refund for those items that didn’t fit me, or feel right, is a big minus. I get that they were sale items, but it’s just not a customer first policy. Will unfortunately not be purchasing from here again (except to use up the credit I’m receiving instead of a full refund, essentially forcing me back, not a great feeling…)
I do most of my shopping online and this has never been an issue elsewhere. Such a shame as I do like the options you stock, the independent nature of the company and the general vibe.”
“I have still not received my order over a month and a half late! I have tried to reach out on multiple occasions to UNIK support and have had no communication back. Very poor customer service.”
“Ι was quite disappointed. The delivery time for Germany said 3-4 days, but the tshirt arrived 12 days after, excluding the order and delivery days. It would have been a gift that I needed on the 12th day (the day it arrived), but it arrived too late. Now I need to personally ship it out of the country.”
