“The T-shirt itself is excellent quality, and I would happily recommend the product. Unfortunately, I cannot say the same for UN:IK’s customer service.
I returned the T-shirt using the return process and address provided by UN:IK, paying the return postage to the UK myself. The tracking shows that the parcel was delivered well over two weeks ago.
I am still waiting not only for my refund, but also for a response to the multiple emails I’ve sent asking them to confirm receipt of the return and provide an update.
I find it particularly disappointing that, having followed their return process and paid to send the item back to the UK at my own expense, I cannot even get an acknowledgement from the company that currently has both my returned goods and my money.
It really shouldn’t take a public review to get a company to respond to a straightforward refund request.
A shame, because the quality of the T-shirt is genuinely very good. But good products don’t make up for completely absent after-sales service. I hope UN sees this and finally gets in touch to resolve the outstanding refund.”
“I love this brand, their styles are groovy, great customer service (sent a new size for free last time I ordered) and fast delivery from UK to Australia.
Just the prices are on the high side.”
“I emailed several times regarding a wrong size being sent. I only wanted a return qr and a replacement as this is not my fault
Every single message has been ignored
Not a good way to generate repeat custom
Feeling annoyed and frustrated that I’ve been ignored”
“Sehr gute Qualität und wirklich guter Service! Wünsche mir, dass sie bald aus Deutschland versenden um den Rückversand günstiger zu machen. Bestelle immer wieder gerne hier!”
“UNIK Clothing has the best quality T’s I’ve ever bought. They’re comfy, stylish and the heavyweight T’s last for ages. The print quality is good and doesn’t fade even after many washes. There’s such a range of styles that there’s going to be something that catches your eye!”
