“I ordered 2 T-shirts from Unik on the 24th June, one for me and one as a gift. Both arrived on the 29th June but one was the incorrect order. I’ve emailed asking them to exchange it, as I’d bought it as a gift, and didn’t receive a reply. I followed up through Instagram DM and got a reply the next day to say they’d reply to my email. I got no reply and had to follow up again via Instagram. Their solution was to offer me the “chance” to keep the wrong tshirt, so long as I paid 40% of the cost and then they’d send me the correct one I ordered, or to sort an exchange. I replied explaining I want the exchange, it’s been 4 days and I’ve not received a reply and I’m no closer to receiving a refund or an exchange for the order I placed. I’m gutted as the quality of the tshirt I wanted it great, but the other was meant as a gift and it’s gone past the date I needed it for. The T-shirts might look good but the customer service is sub-par.”
“Top quality, exclusive and very, very cool. UNIK is indeed unique!! I love them, great customer service. They make you feel part of the UNIK community.”
“J'ai reçu un T shirt à la place du pull et je n'ai aucun retour du customer service! 51€ le T shirt ça fait cher...
Par contre, la qualité du T shirt est bonne.
Help.”
“Bought for my son I ordered 2 and a large and a small was delivered I don't know how that happened?? Anyway I returned the small for a large the item was only 28 pounds but it cost £3 95p to return!! Bit harsh”
“The clothing looks great at first glance, but the quality is really disappointing. After only a few wears, the fabric starts to pill, making the clothes look worn out far too quickly. For the prices they charge, I expected much better quality.
What disappointed me even more is the return policy. If you return an item, you don't get your money back, you only receive store credit. As a result, I ended up having to buy clothes I didn't actually want, just to use the voucher. That's not customer-friendly at all.
The combination of poor quality, high prices, and a refund policy that only offers store credit means I definitely won't be ordering from this brand again, and I can't recommend it.”
