“Brilliant, prompt customer service. Managed to order the wrong size on my end on a mystery box, customer service was really good in explaining to me the whole process, the clothes were class, just wrong size, ive now got the right size on order and I'm very excited, thanks again.”
“The T-shirt itself is excellent quality, and I would happily recommend the product. Unfortunately, I cannot say the same for UN:IK’s customer service.
I returned the T-shirt using the return process and address provided by UN:IK, paying the return postage to the UK myself. The tracking shows that the parcel was delivered well over two weeks ago.
I am still waiting not only for my refund, but also for a response to the multiple emails I’ve sent asking them to confirm receipt of the return and provide an update.
I find it particularly disappointing that, having followed their return process and paid to send the item back to the UK at my own expense, I cannot even get an acknowledgement from the company that currently has both my returned goods and my money.
It really shouldn’t take a public review to get a company to respond to a straightforward refund request.
A shame, because the quality of the T-shirt is genuinely very good. But good products don’t make up for completely absent after-sales service. I hope UN sees this and finally gets in touch to resolve the outstanding refund.”
