“Extremely accommodating customer service (Pat & Eve) helped me return an unwanted Christmas gift and exchange it for another jumper. The replacement jumper was fantastic - good quality and looks great.”
“Got a review request before my item arrived.Ordered with 48 hour postage royal mail delivery over a week ago. Carrier tracking a mess as get bounced to a third partner site before then clicking to partner. This is my 2nd order. Unsure if will order again as customer service very slow to get back.”
“Good communications & order arrived quickly & on time. I’d ordered a sweatshirt & joggers, unfortunately the joggers were too big & had to return them. A returns form/code would have made this easier.”
“I really like the clothes. I love the fabrics and cuts, and I also really like the look. It reminds me a bit of the 90s 🥰. Whenever I need sportswear, UN:IK is my first port of call. 👍🏻I've never had to return anything so far. Sizes have always been accurate. Some items are a bit oversized, but I really like that. Unfortunately, one sweater already has a hole in the sleeve after only a year, hence only 4 stars.”
“I like the brand and their style
Unfortunately I had a hoodie where the print was not printed properly in the centre of the hoodie
I was reaching out to customer care, and they needed 4 days to come back.
We haven’t found a solution where they could send me a new item and refund me the ones I send back, so in the end after a week I have sent back everything
Customer care was friendly, but the resolution time could be better
Overall Im wishing the brand all the best.
But this time, was not a good experience”
