“Sizing is all over the place. For some colors White Small fitted me, however, none of the other colors did, which is a bit weird. Also, arranged returning two items via their recommended provider, however, it's been over a week and my return hasn't arrived yet, meaning I can't get a refund or change the two items that I returned. The support team has replied, but waiting over a week for a return from Ireland to the UK is just too much.”
“Not very honest with refunds. I returned an item and selected refund, after them trying to convince me to exchange it for something else. It send money would be returned 3-5 business days after item returned. Three weeks past, I’d almost forgot about it. Then remembered and checked- no refund, so I chased it. They again tried to convince me to exchange it for something, I said no I’d like a refund. And they did it. But if I hadn’t of chased it, I don’t think I would have got a refund at all despite them saying it was being processed.”
“I started off really liking this brand and I do really like some of the clothes I have bought (including recently re-buying an item I lost at - festival). But, if you stay subscribed to the constant emails from them, you quickly realise they behave in a misleading way. For example, they claim they rarely have a sale, but they have them all the time. The nail in the coffin was when they put the WHP collab in the sale just a few days after weeks of hype and been given “exclusive access” to the products pre-launch. It’s starting to feel very much like fast fashion in disguise and I’m over it.”
“Sizes run small and refund policy means I lost €15 when sending back item.
However I do like the designs and the quality of the item was good even though I had to send it back.”
“Really pleased with the product and the customer service I received highly recommended and will be using again for sure. Great company to now be purchasing from”
