“Got a tshirt for my boyfriend’s birthday. Love the design and the top is so soft and feels such good quality. All I would say is that the returns process could be better, and clearer instructions!”
“I honestly have nothing bad to say! I was slightly sceptical at first as I saw the add on Instagram, but I bought 3 hoodies and 3 prints. The shipping was super fast and once they arrived I absolutely love them! Good high quality hoodies and are super cozy and my new favourites! The prints are really good quality as well. 100% worth the money and would highly recommend! (I bought 3 off-court hoodies and I can’t get enough of them). If you’re looking for your next hoodie purchase then you’re in the right place!”
“Lovely clothing and a great gift. Customer service is also excellent, not sure I’ve dealt with a company as responsive and caring of their customers. Thank you so much!”
“I had wanted this tracksuit for a while, and when it arrived and I wanted to exchange the top for a more oversized one, they couldn’t have been more helpful.
I’ve already shopped here more than once and will definitely be back again! Thank you!”
“I unfortunately had a very negative experience and I do hope this review will help them to make some improvements to their customer service standards.
I placed an order 12th June which was a gift for a friend. My order did not arrive until 1st July as they accidently sent me the wrong order. These things happen so my review is not based on this, but based on their lack of urgency in fixing the problem.
On 17th June they emailed to say I've received an incorrect order. This confused me as I hadn't, but the incorrect order did indeed arrive on 18th. The moment this was spotted I would have expected them to have sent a replacement order. This was not the case. It took them 5 days to respond to my email and explain what was going on. I understand your a small business, but 5 days is too long, especially when you don't have a contact number. I was again surprised that they further delayed sending me my actual order until I had returned the wrong order and sent through proof of postage. Again, I don't have a problem returning a wrong order - but to withhold my order for even longer seemed unnecessary, especially as I made clear it was important and I had already missed the birthday it was intended for. I was also told they would provide a goodwill discount for the inconvenience - I haven't received anything yet and I don't think it's something I should have to chase for?
A real shame as the products are excellent, but the service was truly some of the worst I have experienced and a complete red flag to order from you again.”
