“Product was exactly as described, delivery quick and easily tracked. Needed a bit of help with the pattern but the team were helpful when I phoned. Looks great down.”
“I telephoned to enquire about beige porcelain paving, they were helpful. The tiles was ordered and sent out to me, which I received within three working days. Excellent service will be ordering with them for our next project!”
“Made the right decision of buying Kandla Grey Porcelain and Universal Paving helped to ensure that my transaction went as smoothly as possible. Would definitely make another purchase here. Extremely pleased with the finished look of my patio.😍”
“The service and promptness from Universal Paving was refreshing. At a time where my project was at Risk Universal Paving reassured and delivered as promised.”
“Product as described though we have ordered before, website easy to navigate, goods delivered on time as outlined when we ordered, can’t fault them. My builder really like the service too.”
“Excellent service and delivery would recommend this company. My friend is ordering his tiles as their prices are very competitive and a lot less cost of other companies.”
Dear Henry,
Thank you so much for taking the time to give Universal Paving a fantastic 5-star rating! We are delighted to know that the Kandla grey porcelain you ordered met your exact needs. Our team ensure all slabs are well packed for a safe transit.
Thank you once again for choosing Universal Paving!
Best regards,
Universal Paving Team
“I felt the delivery was poor there was the traditional crane method instead all the slabs were jammed into a pallet that got stuck on the road I had to cancel some plans in order to get the slabs off the pallet so it was off the road aswell it was lucky I had the tools to undo the box had I not have the neighbours driveway would have been blocked terrible service.”
Dear Adrian, Thank you so much for taking the time to share your experience with Universal Paving. We truly appreciate your feedback, as it helps us identify areas where we can improve our service.
We sincerely apologize for the poor delivery you experienced, and for the inconvenience it caused you in having to cancel your plans.
Although I can see the delivery was finally completed kerbside as a part of Standard Delivery.
Once again, thank you for bringing your concerns to our attention. We hope to have the opportunity to rectify the situation and provide you with a better experience in the future.
Sincerely,
Universal Paving
Dear Adrian,Thank you so much for your wonderful 4-star rating of Universal Paving! We really appreciate your feedback and are thrilled to hear that you were pleased with your experience.
We also want to thank you for your order of 2 pallets of porcelain tiles. We apologize for the inconvenience caused by the one broken tile, but we're glad to hear that it can still be used. Overall, we're delighted that you are well pleased with your purchase.
Once again, thank you for choosing Universal Paving. If you have any further questions or concerns, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Best Wishes
“I bought the tiles for our back garden. The delivery was quick. They are great quality and the colour exactly matches the photos. Overall I am a happy customer and will recommend the company 😊.”
