“We did not have a personal recommendation for a lawyer to help us create a nonprofit, so we tried using UpCounsel. We received several quotes that seemed promising, and the attorney we ended up selecting did a great job. The platform was easy to use and helped us feel more confident navigating this world for the first time.”
“Initially I was apprenhensive about having an online service handle a complicated legal filing. But the assigned counsel explained everything in simple language that i could understand. All deadlines were met and there were no hiccups. Also the convenience of being able to do this on my own schedule without having to interrupt my workday was a welcomed bonus. Great experience.”
“I posted my legal needs and within minutes at least 4 attorneys reached out to me with their experience and how it related to my needs with quotes for the work. I immediately related to Brandon Pittard, we had a brief chat and within a week I had the contract. Excellent Service from Up Councel and Brandon Pittard!”
“I would never use UpCounsel again. Customer support is non-existent. The reviews for the attorneys on the website are 99% only show good ones and feel like that misrepresents the quality of the attorneys. Hired someone with very good ratings and reviews and ended up with a bad project where I spent $1,000s and a lot of it was not clear. Also its been over 30 days since the project ended and their website doesn't allow me to leave a review as if they prevent people from leaving negative feedback.”
“Our request for legal counsel was met with several qualified lawyers. Our overall experience with UpCounsel was very positive and we will gladly use UpCounsel in the future.”
“This was my first experience of Upcounsel and to say that it was attrocious would be the most positive thing I could say.
They do not mention that the client is charged 8% on every invoice from the lawfirm - or if they now do, it is very hard to find. I questioned their first invoice which included a footnote stating:
"† Lawyers offer discounted rates exclusive to UpCounsel. Our fees help maintain the platform and cover critical client benefits such as quality and insurance. The fees amount to 7% of your total invoice."
When I questioned this, they responded (eventually) saying that it was to cover their admin and credit processing fees. Hold on - surely their clients should be paying that- i.e. the Lawfirms?
I wouldn't expect to pay a building trade site to find a plumber, electrician, gardener etc. Would You?
Anyway - their actual invoice included an 8% fee. I questioned that and they simply said, “Yeah sorry, our mistake it's 8% not 7%.”
After terminating the law firm's services, Upcounsel kept trying to take funds from my Debit Card for "outstanding invoices". Invoices had been submitted by the law firm to top up their retainer. I told Upcounsel that I had terminated the law firm and thus was expecting a return of the remaining amount held in the retainer. It fell on deaf ears and they became rather persistent in chasing me for unpaid invoices. Both the lawfirm and Upcounsel ke[pt blaming each other.
It took nearly two months to sort this out. Luckily, I had frozen my Debit card or they would have automatically taken more money. I dread to think how difficult it would have been to recover that!!
My advice - avoid Upcounsel!
They provide no value beyond what a simple Google search does! Their fees do NOT provide any client benefits (such as quality and insurance).”
“Alex Nahai was exceptional. He was prompt, courteous and very professional and accommodating. I enjoyed working with him and hope we can work together in the future.”
“Steven was amazing to work with! He got everything done quickly and was super transparent throughout the whole process. I was nervous about using a lawyer I found online, but I'm so glad I did. With Steven's help, dealing with contracts is no longer a source of stress for me. I would definitely recommend Steven to anyone looking for a great lawyer.”
“My attorney did an excellent job, (He did exactly as I asked), but in the end it was anticlimatic in that I needed to continue his services, but they were no longer willing or able to continue helping me with my isses with the HOA.”
“Michael did an excellent job. His attention to detail was appreciated and hid hard work was noticed. If you intend to launch a startup Michael can help.”
“This was my first time using UpCounsel, and I was very fortunate to work with Michael Wieser. He was professional, very knowledgeable, and totally efficient and also helpful during the whole process. I would highly recomend him to anyone looking for a very professional and experienced attorney.”
