VIP Bottles Reviews

Name: VIP Bottles
Address: Unit 4 Kingsley Business Park, Kibworth, Leicester, Leicestershire
Rating: 4.75

4.8 Rating 623 Reviews

94 %

of reviewers recommend VIP Bottles

4.8

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

VIP Bottles 5 star review on 14th April 2025

Justine King

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product at fair price. Bought as a gift. Very disappointed, however, to have paid £6.99 for premium delivery and it take 5 days. Might have expected it be sent with Royal Mail whose services nowadays would've been far quicker (and cheaper than £6.99)”

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Posted 4 weeks ago

“I would have rated higher if my gift had been delivered when it should have been. I was disappointed to learn my friend didn't receive it before his birthday and that it was in fact 4 days afterwards.”

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Posted 5 months ago

“I am still waiting for the rest of the order Please call me on 07305 444223”

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Posted 7 months ago

Hi Glenn, Thank you for your feedback. Please contact our customer service team and a member of the team will happily provide further assistance. Kind Regards, VIP Team

Posted 7 months ago

“Everything I want to order is never in stock and when I email the company I get told that certain items are no longer available if that's the case take them off your website”

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Posted 8 months ago

Hi Karen, Thank you for your feedback, we will take this on board. Some of our products are seasonal items as well as others being imported. Our waiting list feature allows you to receive notifications on all your favourite items availability. Kind Regards, VIP Team

Posted 7 months ago

“I paid for next day delivery but was delayed for a day. Bit disappointed as it was for a gift that had to be given late.”

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Posted 8 months ago

Hi Shirley, We sincerely apologise for the delay in your delivery. We understand how frustrating this can be. While we strive to ensure timely deliveries, unforeseen factors sometimes cause delays. Rest assured, we are taking immediate steps to prevent this from happening again. Thank you for your patience and understanding. Best regards, VIP Bottles Ltd

Posted 8 months ago

“2 bottles arrived in a square box with no padding at all. I understand the bottles are plastic but they were rattling about, surprised they weren’t damaged.”

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Posted 9 months ago

Hi Debi, Thank you for your comments. We understand your concern and pack our orders accordingly based on the items purchased. We take all feedback onboard and will take this into consideration. Please feel free to contact our customer support team with any questions.

Posted 9 months ago

“Paid £10 for next day delivery for the order to arrive a day late and after noon by which time it was too late for what I wanted them for.”

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Posted 10 months ago

Hi Mel, Thank you for your feedback. We are sorry to hear you had a bad experience with the courier service and we take all feedback onboard. We are in the process of changing courier service, we hope that this will improve the system and give our customers a more positive shopping experience. Please do not hesitate to contact our customer support team with any questions.

Posted 9 months ago

“I love your company Easy to order from but you do need to improve your delivery service I payed for next day delivery I then got got a text on the day it was ment to be delivered saying they tried to deliver my order but no answer I was at home no one had knocked and said a card was put through the door which it wasn't I then hadto wait till the Monday for delivery and buy the alcohol again as I needed it for a party on the Saturday so I payed 8.99 for no reason”

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Posted 11 months ago

Hi Kirby, Thank you for your feedback. We are sorry to hear you had a bad experience with the courier service and we take all feedback onboard. We are in the process of changing courier service, we hope that this will improve the system and give our customers a more positive shopping experience. Please do not hesitate to contact our customer support team with any questions.

Posted 9 months ago

“Haven’t tried it yet ! Delivery was fine .”

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Posted 1 year ago

“When arrived the courier carried it in to the hall and left it I noticed it was ringing wet the box was badly damaged and luckily no bottles broken but one completely empty so packaging needs looking at or change of courier. Too late to send photo.”

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Posted 1 year ago

“I must admit for the price I thought it would be bigger”

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Posted 1 year ago

“The Diamond cut tumblers was cracked so vodka was all over. The fruit punch vodka is the best. Tumblers went in the bin wot a shame. DEBS”

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Posted 1 year ago

VIP Bottles is rated 4.8 based on 623 reviews