“It took 3 months to convert a residential line to a business line, appalling customer service throughout, no show appointments, promises of manager callbacks that never materialised. What they offered? a month of credit, or an ultimatum of it being raised to the MDO and ombudsman at which point their 'goodwill' gesture wouldn't be an option any longer, effectively threatening into acceptance. Utterly disgusting, and because it isn't a consumer contract there's no cooling off period so you're locked in.”
