“Useless as a business broadband. When it works it is fine but over the last 4 years the service has gone down at least twice a year and to get up and running again is a massive ordeal of being on hold for hours on end, being transferred to call centres around the world, to endless engineer visits. This last episode which prompted my review had seen our service being completely off for 5 days only to be told that I should upgrade to a more expensive bundle to get a better fault turnaround time! Against my better judgement I upgraded and 3 days later, still no service. I am currently listening to the horrible hold music which makes me want to shoot myself waiting to speak to a "customer satisfaction agent" - current hold time 1hr 22mins. p.s. they also deny their service outages which is infuriating when you call to tell them that the service is down and they say "no it isn't, we have had no reports of service outage"! Choose life, choose a different service provider for your business broadband!”
“It took 3 months to convert a residential line to a business line, appalling customer service throughout, no show appointments, promises of manager callbacks that never materialised. What they offered? a month of credit, or an ultimatum of it being raised to the MDO and ombudsman at which point their 'goodwill' gesture wouldn't be an option any longer, effectively threatening into acceptance. Utterly disgusting, and because it isn't a consumer contract there's no cooling off period so you're locked in.”
“It took 3 months to convert a residential line to a business line, appalling customer service throughout, no show appointments, promises of manager callbacks that never materialised. What they offered? a month of credit, or an ultimatum of it being raised to the MDO and ombudsman at which point their 'goodwill' gesture wouldn't be an option any longer, effectively threatening into acceptance. Utterly disgusting, and because it isn't a consumer contract there's no cooling off period so you're locked in.”
