“There is room for improvement as we cannot alter the units from Oz to ml and temperature from Fahrenheit to Celsius. Additionally, it's worth noting that the 'Max' mark on the front of the water tank differs from that on the back.”
“Product is working fine with nearly a month of use. The only issue we have is the tank is too small and needs to be refilled constantly in our house with 2 adults.”
“Good device - two things I don’t like:
1. The units are in F and oz, which I’m not used. I wish there are options for Celsius and ML.
2. Child lock cannot be customized. I want my child to be able to drink 113F water but not the super hot ones. It seems that I can only turn on child lock for all heating temperatures or nothing. Which is not an intuitive way to program it. It should be temperatures that has burning potential verses temperatures that has no burning potentials.”
“In the end, all worked out well. However, when I was in touch with Support due to the UV not working properly, the first response was to suggest that I buy the part from Amazon and you folks would reimburse me for the cost. I refused for two reasons: 1) It is the responsibility of waterdrop to do the work and deliver to me the faulty part. Not me. 2). From past experience, fighting for reimbursement was not what I wanted to be engaged in. I wrote back with a succintly message, refusing to order from Amazon, pointing out again, the problem and outlining was needed to be delivered by you folks. Once done, the support got into action and swiftly sent the parts. My suggestion is do not ask the customer to do the order of a new part that should be provided by you folks. That put me off of Waterdrop. When my fellow condo owners ask, I will tell them of l my saga. YOu can improve by taking responsibility at the outset, and swiftly rectifying the issue at your expense. Regards, T. Diane Monteith”
“There was small issue with shipping but product still arrived within a week. The website has room for improvement as some information is not easy to find as well as comparing units could be improved.”
“This is an online retailer supposedly based in Canada. However, it takes three to four weeks for delivery of the product. I had to interact with them 3 times before finally getting my filters. Not a good communication strategy.”
“The design is very nice, the RO system is in a small-factor form. However, the TDS fluctuates between 5 to 15, not sure if the RO main membrane filter (WD-G3-N2RO) was defective Also the 400GPD water flow was much slower than expected”
“It's installed and working fine - - We had some challenges as we had to add more flex line because of male vs female piping connections - - - - I will note Waterdrop does mention they can be supplied with appropriate connections, however, I didn't really know that until I got there as I'm not a plumber
regards wallyG”
“If you're Canadian, you'll find it hard to beat this site's prices on genuine Waterdrop replacement filters. Fast delivery, well packages. Very satisfied.”
“Unfortunately, the description was not clear that it would filter the salts, which is the purpose I was buying the filters for. It is expensive to rebuy them with the version that filters them.”
