“It's good. It has an RO water filter and a hot water dispenser in a convenient form that fits our small counter. I wish they had Celsius (instead of Fahrenheit) temperature settings.”
“The water dispenser is not working properly while dispensing the water scatters around the glass moreover the touch on and off takes the time to stop or start the water dispenser. I would like to change the product if it’s possible”
“Should put the filter along with the water filtration system to easy access. Needed to search for the right filter which is not convenient and might make the wrong selection.”
“My experience with K19-S (without heater):
Product quality: 3/5
Details - My first K19-S unit was delivered DOA; for some reason, the pump did not let water through. The second K19-S unit works well. However, it can sometimes leak after inserting the filled water tank if the external surfaces of the plastic parts are not completely dry.
Filter quality: 4/5
Details - I'm satisfied with the water filtering; the filter also reduces TDS from 160-170 to 6-18. Obviously, you can find a "stronger" filter with more stages if needed. Nevertheless, it will be pretty excessive in terms of initial costs, maintenance, and pure-to-drain rate. So, K19-S represents a good balance for a typical big city. It should be more than enough if your water source is not polluted much.
Technical Support: 5/5
Details - tech support helped me resolve (essentially, to replace) the first unit. The conversation was easy to go, and there was excellent customer-oriented service.
Overall: 4/5”
“My last purchased CF filter only lasts 4 months when the red alert appeared although the declared life time of the CF fitler is 6 months. The water is from city and not contaminated and clean enough.
The original CF filters last the whole 6 months but the one purchased from your company website only lasts 4 month. That's the reason I bought this one. Hope it can last as described.”
